Charles Balke

• Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
• Administered oath to document signers to obtain affirmation of truth.
• Checked documents and identifying credentials for all parties.
• Examined documents for accuracy, completion and compliance before notarizing.
• Set up and managed appointments for client notary services.
• Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
• Checked client identification to maintain compliance with state legal requirements.
• Drafted and executed notarial affidavits in accordance with applicable laws.
• Checked documents for accuracy and correct signing before notarizing.
• Updated journal with names and dates for permanent record.
• Looked for signs of fraud or coercion and refused notarization.
• Provided guidance to customers to facilitate completion of notarial documents.

• Kept inventory of hand tools and gauges calibrated for use.
• Received incoming shipments of tools and equipment from trucks.
• Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
• Monitored incoming and outgoing tools to track locations.
• Verified computer inventory against physical inventory and resolved discrepancies.
• Unpacked, inspected and stored new tools according to crib plans.
• Charged raw materials to specific jobs and documented lost or broken tools.
• Tracked excess materials and coordinated returns of damaged or unused items to vendors.
• Facilitated preventive maintenance on equipment in line with company standards.
• Inspected final products for quality and functionality.
• Inspected items for safety and operability.
• Kept track of material and supply inventories.
• Managed proper storage, handling and labeling of hazardous materials.
• Requisitioned replacement tools, parts and equipment.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.
• Advised clients on market conditions and property value for informed decision-making.
• Presented purchase offers to sellers for consideration.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Advertised client properties through websites, social media, and real estate guides.
• Reviewed market research data and changed sales plans accordingly.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Developed and presented proposals to clients to raise awareness of potential real estate investments.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Reviewed and executed confidential documents, contracts and disclosures.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Coordinated appointments to show tenants and buyers prospective homes.
• Prepared and presented contracts and other legal documents to clients.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Performed home evaluations and developed competitive market analysis for individual homes.
• Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
• Developed new business and managed new and existing clients.
• Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Generated leads for sales and rental properties through cold calls and referrals.
• Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Collaborated with stakeholders to complete property sales and purchases.

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Provided product price information to customers.
• Managed customer relations through communication and helpful interactions.
• Trained and mentored junior staff on customer service strategies and techniques.
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Maintained relationships with customers to maximize sales opportunities.
• Created solutions for customers to satisfy specific needs, quality and budget.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Utilized customer feedback to improve product offerings.

• Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
• Reported hazardous or unsafe conditions to management to reduce risk of injury.
• Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
• Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
• Led physical security and safety culture through training and by promoting safe and secure standards.
• Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
• Wrote reports for internal and external crime, burglary, or theft.
• Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
• Patrolled store departments to check for suspicious activities.
• Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
• Checked CCTV for evidence of shoplifting.
• Built professional relationships with local law enforcement and other related organizations.
• Implemented loss prevention strategies and programs to minimize shrinkage.
• Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
• Contacted local authorities and apprehended shoplifters.
• Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
• Controlled reduction of loss inventory by protecting company assets.
• Wrote reports outlining activities and results.
• Maintained secure environment by regularly checking store premises and inspecting security equipment.
• Kept patrons and employees safe and from criminal activity.
• Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
• Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
• Implemented and maintained loss prevention programs in close collaboration with store management.
• Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
• Utilized various hand and power tools to secure premises and increase protection.

I was hired in 1994 as a corrections officer with Travis County Sheriff's Office.

I am responsible for the safety and security of inmates and officers in the Travis County Correctional complex. I worked in Central Booking approximately 18 years. I learned all positions from the arresting of a person and filling out all related paperwork and booking them into jail, fingerprinting, running warrants, setting up court settings for arrestees to be taken before the judge at magistration, and releasing inmates once their time was served.

• Responded to emergency situations and provided first aid following facility guidelines.
• Resolved issues and disputes between inmates professionally and respectfully.
• Monitored and confirmed compliance with safety standards and regulations.
• Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• I was an FTO and responsible for training new officers and maintaining their training files while ensuring their safety. I have worked various other task throughout my time with Travis County. I went to B.P.O.C. at the Travis County Sheriff's Office Academy and earned my Peace Officer's License in 1999 - 2000.

I attended C.O.D.E.S. in 2000 and worked off duty jobs. At this time I work with the Prerelease Parolee Program which is designed to prepare Texas Offenders to be reintroduced to society in the hopes that they do not commit the criminal acts again that brought them into custody.

• Participated in development of correctional policies and procedures.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
• Handled inmate counts and searches for missing inmates.
• Coordinated responses to emergency situations arising in different prison locations.
• Verified all prison visitors carried proper identification and had no contraband before entering institution.
• Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
• Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
• Enforced rules and regulations to maintain order among inmates.
• Responded to emergency situations and de-escalated hostile confrontations.
• Supervised inmates during meals, recreation and other activities.
• Conducted security checks of inmates and living areas.
• Prepared reports to document incidents and violations.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Searched building and grounds, living quarters, and work areas for contraband.
• Documented inmate behavior and activities in logbooks.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Investigated and responded to incidents of inmate misconduct.
• Provided assistance and guidance to inmates regarding daily activities.
• Transported inmates to and from court hearings, medical appointments and other locations.
• Established positive working relationships and maintained boundaries with resident offenders.
• Assisted in intake and release of inmates.
• Received and inspected mail, property and funds from visitors on behalf of designated inmates.
• Responded to inquiries from inmates and other members of public.
• Interviewed inmates to obtain information and evidence.
• Coordinated with other law enforcement personnel to exchange information.

• Secured and protected military property, assets, and personnel.
• Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
• Coached and mentored new recruits for motivated, high-performing teams.
• Assembled, disassembled and maintained various weapons for operational readiness.
• Risk-assessed environments and implemented appropriate security measures.
• Operated and maintained armored vehicles.
• Relayed crucial information and coordinated operations using radio communications equipment.
• Implemented tactics, procedures, and techniques for defense systems.
• Coordinated patrol operations to maintain safe urban and rural environments.
• Provided professional reconnaissance and security support during varied operations.
• Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
• Performed as fire team member during situational training exercises and infantry dismounted battle drills.
• Responded calmly and professionally to chemical, biological and nuclear threats.
• Upheld code of conduct and maintained professionalism in stressful situations.
• Maintained required level of proficiency in use of firearms.
• Served in on-call capacity for last-minute or late-night taskings from leadership.
• Trained in conflict resolution among subordinates, equals and superiors.
• Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
• Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
• Trained in small arms, anti-armor and indirect fire weapons.
• Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
• Looked after weapons by scheduling and performing organizational and preventive maintenance.
• Upheld Army dress and appearance regulations for professional appearance.
• Worked weekends and long hours in deployed locations to complete job taskings.
• Prepared and submitted personnel, ordnance and operational reports.
• Dealt with inter-company conflicts to remove obstacles to troop readiness.