Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Charles Ballantine

Jacksonville,FL

Summary

Highly proactive manager with 29 years of experience in team leadership in QSR industry. Background includes sales, management and customer service in fast-paced settings.

Overview

32
32
years of professional experience

Work History

Restaurant General manager

Burger King
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Maintained facility and grounds to present positive image.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Pizza Store General Manager

Domino’s, Beach pizza llc
05.2022 - 04.2023
  • Led store expense control and payroll to optimize business.
  • Practiced suggestive selling, offering guests complementary items to maximize sales.
  • Led change efforts within store, conforming to shifting demands and timelines.
  • Managed team by providing leadership, direction and continued development opportunities.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Hired, trained and retained high quality team members.

District Manager

Domino's, PPPI Perfect Pizza Pie Inc
05.2019 - 05.2022
  • Supervised 10 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Built positive and productive relationships with store and field leadership.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Generated financial and operational reports to assist management with business strategy.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Domino's Pizza District Manager

Domino, Team KBH Inc, Dominos
08.2017 - 05.2019
  • Supervised 8 locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Built positive and productive relationships with store and field leadership.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Generated financial and operational reports to assist management with business strategy.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Pizza General Manager

Domino’s, Queen city pizza Inc
10.2016 - 08.2017
  • Inventory/Food ordering
  • Food/Labor cost management
  • Local store marketing
  • Hiring and maintaining staffing levels
  • Foster a safe work environment
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Domino's Pizza Franchisee Owner Operator

Domino's Pizza
07.2008 - 01.2016
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Domino's pizza Supervisor

MSK Management llc
Newark, NJ
07.2002 - 11.2007
  • Operationally Supervised 8 – 17 stores - Gold Franny 2003 Training – workshops / Weekly GM / AM meetings Marketing plans Product roll-outs
  • Administrative prep work for Regional and Quarterly meetings
  • Domino, s Pizza corporate Multi-Unit
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Domino’s pizza ,LLC
06.1996 - 06.2002
  • (corporate offices)
  • Operationally Supervised 8 – 13 stores
  • Training classes / Workshops / Weekly GM / AM meetings
  • NEO classes ,Assistant manager classes and Product roll-outs
  • Safety and security – Audits

Corporate Field Trainer

Domino’s pizza ,LLC
07.1998 - 06.2000
  • Depth chart – assistant manager bench strength monitoring on a weekly basis
  • Skill levels , JP&R’S and Assistant manager evaluations
  • Monitored turnover
  • Training programs for assistant managers ,general managers and supervisors
  • Corporate Training programs / Product roll-outs
  • Administrative prep work for Regional and Quarterly meetings

General Manager

DPI LLC
06.1996 - 06.1996
  • Inventory/Food ordering
  • Food/Labor cost management
  • Local store marketing
  • Hiring and maintaining staffing levels
  • Foster a safe work environment

Domino’s Pizza Assistant Manager

RPM pizza
05.1994 - 12.1994
  • Completed Career development program
  • Supported Management in day to day operations
  • Maintaining store operations and physical plant
  • Food and Labor cost management

Pizza Delivery Specialist

Domino’s, RPM pizza
03.1991 - 05.1994
  • Safely deliver customer order’s in 30 minutes or less
  • Joined with other team members in cleaning duties
  • Local store marketing
  • Certified Instructor & Registered ServSafe Examination Proctor
  • ServSafe

Education

Associates Degree - Airframe mechanics

The College of Aeronautics
Flushing, NY

Skills

  • Labor Cost Analysis
  • Training & Development
  • Profit & Loss
  • Store Management Experience
  • Retail Management
  • Management
  • Restaurant Management
  • Recruiting
  • Assistant Manager Experience
  • Food Safety
  • POS
  • Purchasing
  • Supervising Experience
  • Leadership
  • Payroll
  • Budgeting
  • Human Resources
  • Office Management
  • Conflict Management
  • Sales
  • Financial Report Writing
  • Quality Assurance
  • Forecasting
  • Employee Orientation
  • Retail Sales

Additional Information

  • Certifications and Licenses ServSafe Driver's License Food Handler Certification

Timeline

Pizza Store General Manager

Domino’s, Beach pizza llc
05.2022 - 04.2023

District Manager

Domino's, PPPI Perfect Pizza Pie Inc
05.2019 - 05.2022

Domino's Pizza District Manager

Domino, Team KBH Inc, Dominos
08.2017 - 05.2019

Pizza General Manager

Domino’s, Queen city pizza Inc
10.2016 - 08.2017

Domino's Pizza Franchisee Owner Operator

Domino's Pizza
07.2008 - 01.2016

Domino's pizza Supervisor

MSK Management llc
07.2002 - 11.2007

Corporate Field Trainer

Domino’s pizza ,LLC
07.1998 - 06.2000

Domino’s pizza ,LLC
06.1996 - 06.2002

General Manager

DPI LLC
06.1996 - 06.1996

Domino’s Pizza Assistant Manager

RPM pizza
05.1994 - 12.1994

Pizza Delivery Specialist

Domino’s, RPM pizza
03.1991 - 05.1994

Associates Degree - Airframe mechanics

The College of Aeronautics

Restaurant General manager

Burger King

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Charles Ballantine