Charles Barbettini
Chesterfield,VA
Summary
Thoroughly familiar with all aspects of the distribution industry, specializing in organic and natural food markets. Astute decision-maker. Business owner. Over sixteen years of advanced facility distribution experience. Thrive in fast-paced, rapidly expanding companies: Whole Foods Market, Fresh Fields, and Reinhart. Expertise includes: Purchasing, Vendor Relations, Inventory Control, Freight and Logistics, Shipping and Receiving, Customer Service, Vendor Credits and Returns, Cost Analysis, Buying for Multiple Locations, and Forecasting and Price Negotiations. Analytical decision-maker with excellent problem-solving skills. Acknowledged for the ability to establish excellent vendor rapport. Successfully worked with, and established relationships with, companies such as Hershey's Imports, Snack King, Cheese Works, Burt's Bees, Blue Sky, and Spruce Foods. Extraordinary negotiating skills: marked savings with grocery products, Santa Cruz Organic, during tenure at Whole Foods Market. Thoroughly familiar with all aspects of distribution, including customer service, shipping and receiving, order selection, inventory control, transportation, and replenishment.
Overview
31
31
years of professional experience
Work History
Vendor Operations Associate (Vendor Coordinator)
ServiceLink
02.2021 - Current
- Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notations, identification and appropriate resolution of vendor profile issues and handling of transactional issues as directed by Vendor Management or Directors
- Maintain compliance with Independence Guidelines
- Maintain a positive and professional business relationship with vendors and internal staff
- Manage vendor timelines, appointments and engagement agreements
- Briefly relay reminders to vendors re: Quality, turnaround times, website usage, etc…
- Follow through with established team goals
- Ensure appropriate escalation paths are followed and timely resolution is accomplished
- Communication workflow expectations with consumers and vendors
- Attend and participate in regular department meetings and provide feedback when necessary
- Responsible to meet department productivity and quality goals
- Communicate with Vendor Management and Directors on a regular basis
Customer Service/ Tech Support
Support.Com
01.2018 - 02.2021
- Company Overview: (Comcast Tech Support)
- Actively listen to customer needs and offer appropriate education and service
- Respond real time to customer inbound questions and problems
- Utilized resources to upsell and explain competitive edge
- Used techniques to overcome objections
- Educate customer in the use of installed products, service offerings, billing charges and product features
- Resolved customer complaints and situations calmly and courteously
- (Comcast Tech Support)
Inventory Turns Buyer
Reinhart Food Service
Knoxville, TN
01.2015 - 01.2016
- Replenishment for 4 Divisions
- Monitored automated purchasing vendors
- Merchandising new and sale items
- Kept cost files/cut Purchase Orders
- Managed vendor relationships
- Entertained new products from existing vendors/and salesmen requests
- Reconciled vendor invoices
- Managed new item setups processes
- Conducted meetings with vendors to discuss performance of product lines
- Coordinated logistical transportation from divisions/vendor
Purchasing Agent
Omnicare
Richmond, VA
06.2012 - 01.2013
- Purchased medication on daily/monthly turns
- Managed monthly inventory
- Maintained inventory within monthly targeted budget
- Tracked of out of date products
- Maintained product mix by elimination of non-moving products
- Maintained NDC's & UPC's shelf life
Receiving Supervisor
Moss Motors
Dinwiddie, Virginia
03.2009 - 01.2012
- Oversee receiving of both international and domestic products
- Effectively managed receiving crew
- Replenishment buying for shipping department materials
- Processing of purchase orders
- Inspection of products to ensure they meet company standards
- Oversee facility shipments
- Execute customer returns to honor customer credits
- Oversee, track and monitor inventory levels
- Oversee all outbound international and domestic shipments
Regional Facility Buyer
Whole Foods Market
Landover, Maryland
01.1995 - 01.2005
- Company Overview: Landover, Maryland
- Meticulously purchased and replenished grocery, cheese, diary, bakery, store supplies, and nutritional products, and bulk items such as Croatian fig spread; keeping inventory levels at or under $3 million per month
- Effectively managed cost control by negotiating transportation costs, and by utilizing creative buying methods (i.e., fulfilling purchasing needs of all regional facilities by buying in bulk to reduce costs, and to reduce overall inventory levels on a national scale.)
- Successfully managed freight and logistics for all inbound and outbound shipments. Minimized freight costs by consolidating loads from vendors, minimizing the impact of the cost of goods
- Attentively monitored and maintained product inventory levels
- Prepared and reconciled invoices prior to forwarding to accounting department
- Audited cost files on items purchased from vendors to ensure that billing costs were accurate
- Conducted quarterly inventory
- Forecasted sales for company selected monthly promotional items
- Provided resolutions for store level team member concerns
- Landover, Maryland
Customer Service/Facility Liaison
Whole Foods Market
Landover, Maryland
01.2002 - 01.2004
- Company Overview: Landover, Maryland
- Received and processed daily orders from regional store department managers
- Effectively resolved store-ordering issues daily
- Monitored and maintained bakery items for in-house bakery
- Provided support for bakery program store level concerns
- Physically and single-handedly shipped, received cheese and grocery products for the Whole Foods Market National Distribution Program
- Purchased vitamins, nutrition products, water, store supplies, and bakery products
- Participated in the implementation of programs and procedures for the East Coast Consolidation program of Whole Foods Market- which positioned the Mid Atlantic Facility as a hub for all Whole Foods Market Distribution Centers
- Provided logistical support for inbound and outbound freight by locating the most economical and efficient product shipment methods
- Established and maintained excellent rapport with grocery and cheese buyers as well as outside cheese brokers
- Audited SKU costs
- Monitored invoices and shipping documents to ensure that all costs coincided
- Monitored quarterly and year-end inventory levels for Mid-Atlantic Facility
- Landover, Maryland
Customer Service
Fresh Fields/Whole Foods Market
Rockville, Maryland
01.2000 - 01.2002
- Company Overview: Rockville, Maryland
- Processed store orders daily
- Purchased all supplies for the stores
- Provided support for store level team members daily
- Attended regional meetings to discuss ways in which store level/warehouse issues could be resolved more effectively
- Participated in Whole Foods Market's established program that provided support to facility team members who had conflicts and safety issues and concerns
- Provided support and resolutions for team member conflicts and safety issues with management
- Implemented receiving, shipping, and housing procedures for the Whole Foods National Cheese Program
- Monitored and maintained the Whole Foods Market National Cheese Program's inventory levels
- Rockville, Maryland
Warehouse Supervisor
Fresh Fields/Whole Foods Market
Rockville, Maryland
01.1997 - 01.1999
- Company Overview: Rockville, Maryland
- Established the Fresh Fields/Whole Foods Market Bay 5 Warehouse, a warehouse facility that housed grocery products for Whole Foods Market (grocery products were previously housed by a third party facility)
- Operated, monitored, and managed the Bay 5 grocery warehouse's order selecting, receiving, inventory levels, and shipping to other regions
- Implemented and established procedures for invoicing, housing, receiving, and shipping of grocery products for the Whole Foods Market National Distribution Program
- Received, selected, and shipped national grocery products
- Purchased Vitamins for the region
- Rockville, Maryland
Order Selector
Fresh Fields/Whole Foods Market
Rockville, Maryland
01.1995 - 01.1997
- Company Overview: Rockville, Maryland
- Selected various types of orders for the stores
- Exceeded facility performance levels weekly
- Rockville, Maryland
Education
Business Management -
Stratford University
Falls Church, Virginia01.2012
Business Management -
New River Community College
Dublin, VirginiaBusiness Management -
Bluefield College
Bluefield, WVSkills
- JDA and EXE systems
- Vendor management
- Vendor evaluation
- EXOS platform
- Microsoft Word and Excel
- Navision ERP
- AS400 database
- Citrix virtualization
- RF technology
- QuickBooks accounting
- Oracle database management
- Accounts receivable and payable
- Distribution leadership training
Related Skills Training Recognitions
- Proficient in JDA, EXE Systems, EXOS, Microsoft Word, Excel, Navision, AS400, Citrixs, RF, QuickBooks for invoicing, Oracle.
- Trained in: national and local accounts receivable and accounts payable for Whole Foods Market, Excel & Distribution Leadership Training.
Timeline
Vendor Operations Associate (Vendor Coordinator)
ServiceLink
02.2021 - Current
Customer Service/ Tech Support
Support.Com
01.2018 - 02.2021
Inventory Turns Buyer
Reinhart Food Service
01.2015 - 01.2016
Purchasing Agent
Omnicare
06.2012 - 01.2013
Receiving Supervisor
Moss Motors
03.2009 - 01.2012
Customer Service/Facility Liaison
Whole Foods Market
01.2002 - 01.2004
Customer Service
Fresh Fields/Whole Foods Market
01.2000 - 01.2002
Warehouse Supervisor
Fresh Fields/Whole Foods Market
01.1997 - 01.1999
Regional Facility Buyer
Whole Foods Market
01.1995 - 01.2005
Order Selector
Fresh Fields/Whole Foods Market
01.1995 - 01.1997
Business Management -
Stratford University
Business Management -
New River Community College
Business Management -
Bluefield College
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