Summary
Overview
Work History
Education
Skills
Websites
Tech Summary
Timeline
Generic

Charles Barksdale

Park Forest,IL

Summary

Results-oriented Cloud Services Technician with a proven track record of designing, implementing, and maintaining cloud infrastructure solutions. Adept at troubleshooting complex issues and optimizing system performance to ensure seamless operations. Proven ability to collaborate with cross-functional teams to analyze requirements and deliver scalable, secure, and cost-effective cloud solutions. Possess strong communication skills and a commitment to staying abreast of industry trends to drive continuous improvement. Seeking to contribute technical proficiency and innovative problem-solving abilities to a dynamic IT environment.

Overview

7
7
years of professional experience

Work History

Cloud Services Technician

Applied Systems
02.2022 - Current
  • Managed multiple ticket/request systems, receiving 50-100 tickets per day (Jira, ServiceNow, Salesforce)
  • Responsible for watching SCOM and being first response to any system/server errors
  • Safely transferred/uploaded sensitive client data such as SQL databases and physical data drives via SQL scripting and other internal interfacing
  • Collaborated with Cloud Engineers and Data Analysts to solve high priority client issues
  • Handled phone calls where troubleshooting high priority client issues was required
  • Provided building security for all NOC related equipment
  • Tasked with FTP/SFTP site creation and uploading data to site
  • VMware and MS Server were used to remotely log into environments to complete requests
  • Used AD (Active Directory) to verify, manage, reset, and create company accounts
  • Tasked with migrating private cloud data to GCP (still ongoing)
  • Updated company documentation regarding all processes done by Cloud Services via Confluence.

Level II Produce Clerk

Mariano’s Fresh Market
01.2019 - 01.2020
  • Tasked with operating various slicing tools for cutting meats and cheeses according to customer request
  • Lead the night team by answering/solving incoming department calls from other departments and customers
  • Shutdown the entire department after closing which included cleaning all machinery used throughout the day, sanitizing all affected areas, signing off on all paperwork and setting up all necessary tools for the next day's morning crew
  • Tasked with replenishing the store's salad bar throughout the day.

Level II Deli Clerk

Mariano’s Fresh Market
01.2017 - 01.2018
  • Tasked with operating various slicing tools for cutting meats and cheeses according to customer request
  • Lead the night team by answering/solving incoming department calls from other departments and customers
  • Shutdown the entire department after closing which included cleaning all machinery used throughout the day, sanitizing all affected areas, signing off on all paperwork and setting up all necessary tools for the next day's morning crew
  • Tasked with replenishing the store's salad bar throughout the day.

Education

Bachelor of Arts in Computer Programming - Computer Science And Programming

Columbia College Chicago
Chicago, IL
05.2021

Skills

  • Agile Software Development
  • Coding and Scripting
  • Source/Version Control (Command Line)
  • Documentation
  • Database Administration
  • Debugging & Troubleshooting

Tech Summary

C#, HTML/CSS, C++, SQL, MS Office Suite, Google Suite, Visual Studio, VSCode, GitDesktop, Microsoft Azure, MS Server, Active Directory, Jira, Microsoft SQL Server, GCP (Google), Salesforce, SCOM

Timeline

Cloud Services Technician

Applied Systems
02.2022 - Current

Level II Produce Clerk

Mariano’s Fresh Market
01.2019 - 01.2020

Level II Deli Clerk

Mariano’s Fresh Market
01.2017 - 01.2018

Bachelor of Arts in Computer Programming - Computer Science And Programming

Columbia College Chicago

Similar Profiles

CREATE PROFILE
Charles Barksdale