Charles Barrientes
Fort Worth,TX
Summary
As a Human Resources Specialist with over 7 years of military and civilian experience supporting personnel, operations and customer service functions. Skilled in assisting individuals with administrative inquires, resolving issues with professionalism and maintaining accurate, confidential records. Experienced leader with a proven ability to train, mentor and supervise teams in fast paced, high pressure environments. Strong background in customer support, problem solving and process improvement through roles in HR administration, postal operations, retail store operations and contracting oversight. Committed to delivering excellent service and ensuring positive experiences for customers and team members alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
42A Human Resources Specialist
USAR
01.2018 - Current
- Assisted soldiers with personnel, pay, leave, and benefits inquiries, ensuring accurate records and timely resolution of issues.
- Delivered professional customer service by explaining policies, procedures, and resources in clear and supportive terms.
- Supervised and trained junior soldiers, fostering teamwork, accountability, and high performance.
- Acted as Contracting Officer Representative (COR) in Kuwait, coordinating with vendors and ensuring quality of services and compliance with contracts.
- Managed operations as Non-Commissioned Officer in Charge (NCOIC) of a military post office in Iraq, overseeing daily customer service, mail distribution, and problem resolution for hundreds of personnel.
- Maintained strict confidentiality of sensitive information while balancing accuracy, efficiency, and professionalism.
- Adapted quickly in fast-paced and high-pressure environments, ensuring mission success and customer satisfaction.
Level 1 Laser Operator
Anchor Fabrication
02.2024 - 08.2025
- Loaded and unloaded sheet metal for laser cutting operations.
- Assisted in the operation and maintenance of laser cutting systems.
- Ensured adherence to workplace safety and cleanliness standards.
- Communicated daily with team members and supervisors to ensure production goals and customer orders were met on time.
- Assisted in troubleshooting equipment and resolving production issues, requiring clear communication and quick problem-solving.
- Maintained detailed records of work orders and quality checks to ensure accuracy and consistency for customer specifications.
- Adapted quickly to changes in priorities and work processes in a fast-paced environment.
- Ensured safety and compliance with company procedures while meeting productivity goals.
Store Operations Associate
AAFES
10.2018 - 09.2022
- Delivered front-line customer service by assisting shoppers with purchases, product questions, returns, and online order pickups.
- Supported online order processing, ensuring accuracy, timeliness, and clear communication with customers regarding their orders.
- Assisted in onboarding and training new associates, sharing best practices to improve team performance and service standards.
- Partnered with the receiving department to streamline restocking processes, ensuring shelves were replenished quickly and efficiently.
- Maintained accurate inventory counts and organized stock areas, reducing errors and improving overall store efficiency.
- Coordinated and executed in-store promotions and events, driving customer engagement and increased sales during peak periods.
- Contributed to achieving sales targets through effective merchandising, attractive product displays, and attentive customer interaction.
- Handled transactions at the point of sale with accuracy and professionalism, balancing cash, credit, and electronic payments.
- Worked as part of a team to resolve customer concerns promptly, ensuring positive shopping experiences for service members and their families.
Education
No Degree - U.S. Army, Basic Leader Course (BLC)
NCO Academy
Fort McCoy, WI10-2022
High School -
Gilroy High School
Gilroy, CA06-2009
Skills
- Sandblasting & Metal Finishing (Rust/Paint Removal, Surface Preparation)
- Drill Press & Plasma Cutting
- Laser Cutting & Metal Fabrication
- Industrial Equipment Operation (Forklift, Assembly, Machinery Handling)
- Power Tools & Hand Tools
- Part Painting & Surface Coating
- OSHA 10 Certified
- Military Experience (6 years)
- Time Management & Leadership
- Records maintenance
- Microsoft Office Suite
Certification
- OSHA 10 Certification
- Valid Driver’s License
Timeline
Level 1 Laser Operator
Anchor Fabrication
02.2024 - 08.2025
Store Operations Associate
AAFES
10.2018 - 09.2022
42A Human Resources Specialist
USAR
01.2018 - Current
No Degree - U.S. Army, Basic Leader Course (BLC)
NCO Academy
High School -
Gilroy High School
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