Charles Bateman
Georgetown,TX
Summary
Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.
Overview
3
3
years of professional experience
Work History
Field Technician I
Travis County WCID #17
Austin, Texas
03.2026 - Current
- Installed and maintained water infrastructure systems across service areas.
- Conducted routine inspections to identify potential issues in equipment.
- Operated heavy machinery for repairs and installations in the field.
- Documented maintenance activities and reported findings to supervisors to inform decision-making.
- Followed safety protocols while performing tasks in various environments.
- Communicated regularly with management on project progress, facilitating timely updates and resource allocation.
- Responded quickly to emergency situations requiring immediate attention.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Serviced and repaired designated equipment, ensuring compliance with company standards and specifications.
Field Service Representative
Crossroads Utility Services
Round Rock, Texas
05.2023 - 03.2026
- Installed and maintained utility infrastructure in residential and commercial areas.
- Provided technical support and troubleshooting assistance to customers in the field.
- Resolved customer complaints quickly and professionally.
- Responded to customer inquiries regarding service issues and resolved concerns promptly.
- Collaborated with team members to ensure efficient service delivery and project completion.
- Identified opportunities for process improvement within the Field Service Department.
- Documented service activities and maintenance tasks in company systems accurately.
- Prepared detailed service reports for each job assignment.
- Monitored inventory levels of parts used in field service operations.
- Adhered to established quality control guidelines during all repair work.
- Provided training to new employees on company procedures and best practices.
- Provided on-site training for new employees as required.
- Participated in safety meetings to promote a culture of workplace safety and awareness.
- Investigated complex technical issues and provided appropriate solutions.
- Developed strong relationships with clients by providing excellent customer service.
Education
General Education Diploma
Austin, TexasSkills
- Effectively and safely manage job sites up to and including; traffic safety, trench safety, excavation\excavation protocols, locating valves for isolation with\without maps, performing timely and proper repairs, respectful and professionalcommunication with public\homeowners, proper practices when backfilling by hand or machine, thorough site cleanup, hauling\trailering equipment UNDER 26,000 GVWR
- collection system repairs including sewer manholes, mainlines, taps (repair/installation), forcemain repair and tie ins, grinder pump/ panel troubleshooting, discharge repair, auger, jet, vac etc
- structural repairs including sidewalks, curbs, partial driveways, asphalt patches, landscape, irrigation, louvers, vents, exhaust fans, and fences
- troubleshooting pumps, motors, and blowers, removing equipment for repair
- basic machine and generator repair
- repairing struck fire hydrants
- sanitation after distribution system repairs and hydrant flushing after repair/scheduled
- safety compliance certificate
- safety compliance training certificate
- Emergency response/on-call experience
Timeline
Field Technician I
Travis County WCID #17
03.2026 - Current
Field Service Representative
Crossroads Utility Services
05.2023 - 03.2026
General Education Diploma