CHARLES B. DAVIS
Houston
Summary
Dynamic IT professional with over 13 years of specialized experience in IT administration and a robust 22-year background in technical environments. Proven expertise as a Systems Administrator, demonstrating strong adaptability to emerging technologies across diverse settings. Committed to delivering innovative solutions that enhance operational efficiency and drive organizational success. A proactive approach to problem-solving ensures seamless integration of new systems and processes.
Overview
24
24
years of professional experience
Work History
Senior IT Support Specialist
Lexicon Inc
10.2018 - Current
- Oversaw successful implementation of a company-wide VoIP system, resulting in improved call quality and reduced telecommunication expenses.
- Streamlined communication protocols, resulting in improved collaboration among departments.
- Installed and configured new devices and system components.
- Managed troubleshooting processes for complex technical issues, ensuring minimal disruption to operations.
- Conducted training sessions for staff on IT systems, improving overall technical proficiency within the organization.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
Systems Administrator
MEI Technologies
11.2016 - 10.2018
- Administered over 300 Physical and Virtual Windows Servers with a team of System Administrators at Johnson Space Center.
- Supported the Management of over 70 Servers for the use of the Dalet Application for Multimedia purposes.
- Participated as part of a 3 person Patch Management Team to Patch over 300 Windows Servers and over 20 Workstations.
IT Support Specialist
L-Con Engineers and Constructors
07.2014 - 09.2016
- Managed a Virtual Server network environment and provided network and desktop support for over 150 employees.
- Supported physical servers and network equipment.
- Managed 2008 R2 and 2012 servers.
- Manage WinPak Access Control System
- Managed and supported Avaya VOIP System
- Desktop Support
- Mobile Device Administration and Support
- Management of IP Security Cameras.
- Network Printer/Copier Support
IT Administrator
Xtralight Manufacturing
05.2012 - 07.2014
- Management of a Virtual Server network environment and provided network and desktop support for over 50 employees and working directly with the CEO.
- Management Access Control System.
- Managed and supported Avaya VOIP System.
- Network Printer/Copier Support
- Mobile Device Administration and Support.
- Management of IP Security Cameras.
- Supported Global Shop ERP system.
- Network Implementation: Oversaw the implementation of a new network with over 10 LAN drops, 1 switch, 1 wireless access point, and 15 IP security cameras.
Assistant
John Phelps State Farm Insurance
10.2007 - 07.2009
- Basic office duties and data entry.
Aviation Records/Maintenance Manager
U.S. Navy
09.2001 - 04.2007
- Aeronautical Technical Publications Library Supervisor: Organized and operated libraries consisting of over 3000 technical publications, reports and related maintenance data including recording and forwarding manufacturer updates and service bulletins. Managed the Electronics Publication Server for over 4 years.
- Maintenance Administration Supervisor: Directed over 50 Dispersed Library Technicians, ensured timely scheduling and performance of aviation maintenance; tracked and inventoried aviation equipment, including jet engines, and other high-value material.
Education
Bachelor of Science - Information Systems & Cybersecurity
ITT Technical Institute
12.2013
Associate of Applied Science - Information Technology
ITT Technical Institute
Webster, TX03-2012
Skills
- VOIP Administration
- Office 365 Administration
- Exchange Administration
- Domain Administration
- VMware Experience
- Server Management
- Network Support
- Desktop Support
- Mobile Device Support
- Application Support
Timeline
Senior IT Support Specialist
Lexicon Inc
10.2018 - Current
Systems Administrator
MEI Technologies
11.2016 - 10.2018
IT Support Specialist
L-Con Engineers and Constructors
07.2014 - 09.2016
IT Administrator
Xtralight Manufacturing
05.2012 - 07.2014
Assistant
John Phelps State Farm Insurance
10.2007 - 07.2009
Aviation Records/Maintenance Manager
U.S. Navy
09.2001 - 04.2007
Bachelor of Science - Information Systems & Cybersecurity
ITT Technical Institute
Associate of Applied Science - Information Technology
ITT Technical Institute
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