Charles Beach
Smyrna,TN
Summary
To obtain a position, where dedication and reliability as a Customer Service Representative can be fully utilized. Extensive track record in demanding sales and account management environments. Also, motivated to maintain customer satisfaction to contribute to the company's success.
Overview
17
17
years of professional experience
Work History
Customer Service Expert
T-Mobile
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Streamlined processes for improved efficiency in handling customer inquiries.
- Decreased response time by implementing an effective ticketing system for customer support requests.
- Boosted customer retention with exceptional service and timely resolution of concerns.
Warehouse Stocker
Yates Services Nissan
12.2022 - 12.2023
- Put away received merchandise in designated location.
- Used hand scanners and computer tracking systems to update merchandise locations.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Performed inventory control, such as counting and stocking merchandise.
- Certified on forklift reach truck
CDC VAC Agent/Unemployment Adjudicator Team Lead
Maximus Federal
04.2021 - 09.2021
- Managed over 50 inbound calls for CDC answering various questions about vaccines locations where to get vaccine and updates on CDC website
- Resolved problems, improved operations and provided exceptional service
- Lead Team Investigating Florida unemployment claims conducting interviews using fact finding tools to come up with accurate decisions on approval or denial of claims
Customer Service Representative
Airbnb
07.2019 - 04.2021
- Provide information to over 50 Guest and Host regarding Airbnb policy's for reservations, listings and booking procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cook
Kinfolks BBQ
05.2015 - 07.2019
- Prepared food items consistently for over 100 customers and in compliance with recipes, portioning, cooking and waste control guidelines
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
Direct Response Sales Agent
Alorica at home
01.2015 - 03.2018
- Responsible for handling over 30 calls per day with customers questions about various products and availability and shipment times.
- Identified issues, analyzed information and provided solutions to problems
- Increased customer satisfaction by resolving various product issues
- Served customers and followed outlined steps of service
- Eliminated downtime and maximized revenue by providing top project quality control
Customer service representative
Comcast
03.2015 - 05.2016
- Responsible for taking over 40 inbound and outbound sale calls. Resulting in increased sales of Comcast products such as internet, cable, voice and home security systems.
Developed community reputation through commitment to customer satisfaction and strong client relationships - Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Responded to customer requests for products, services and company information
- Cultivated customer loyalty, promoted repeat customers and improved sales
Auto Tech
Topre
01.2013 - 01.2015
- Examined over 100 auto parts specifically engines harness before being placed in Vehicle
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics
- Tested newly installed equipment to determine proper functionality and compliance with regulations
- Completed full vehicle inspections to check for leaks, damage or other issues of concern
Customer service representative
National Electronic Warranty
11.2013 - 11.2014
- Take over 50 inbound and outbound calls for Direct TV customers
- Responsible for taking payments, bill inquiries, troubleshooting equipment problems in timely manner; to guarantee high level of customer service, resulting in increased sales
Customer Service
Xerox Company
03.2010 - 11.2013
- Responsible for collectively taking over 60 inbound and outbound calls from Sprint cell phone customers.
- Calls entailed taking payments, bill inquiries, troubleshooting devices, in timely manner and guaranteeing high level of customer service and also resulting increase in sales.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
Booking Agent
Simplicity Gourmet
06.2008 - 03.2010
- Answered over 30 incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
Market Strategist
Flake Wilkerson
02.2007 - 05.2008
- Made over 60 outbound calls only, conducting surveys to existing customers on QA.
- Reestablished previous accounts for all cable and phone companies.
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with strong sense of personal responsibility
- Worked well in team setting, providing support and guidance
Education
General Education Diploma - General Education Diploma
Greater Sacramento Urban League
Sacramento, CA06.2003
Skills
- Positive and friendly
- People-oriented
- Excellent work ethic
- Skilled in call center operations
- Persuasive speaker
- Exceptional communication skills
- Quick learner
References
References
References are available on request.
Timeline
Customer Service Expert
T-Mobile
12.2023 - Current
Warehouse Stocker
Yates Services Nissan
12.2022 - 12.2023
CDC VAC Agent/Unemployment Adjudicator Team Lead
Maximus Federal
04.2021 - 09.2021
Customer Service Representative
Airbnb
07.2019 - 04.2021
Cook
Kinfolks BBQ
05.2015 - 07.2019
Customer service representative
Comcast
03.2015 - 05.2016
Direct Response Sales Agent
Alorica at home
01.2015 - 03.2018
Customer service representative
National Electronic Warranty
11.2013 - 11.2014
Auto Tech
Topre
01.2013 - 01.2015
Customer Service
Xerox Company
03.2010 - 11.2013
Booking Agent
Simplicity Gourmet
06.2008 - 03.2010
Market Strategist
Flake Wilkerson
02.2007 - 05.2008
General Education Diploma - General Education Diploma
Greater Sacramento Urban League
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