Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHARLES BEDRAN

TAMPA,FL

Summary

More than 20 years in Information Technology and specifically in telecommunications industry.

Held a lot of positions, from data creation to managing big projects.

System Analyst with expertise in customer's requirement gathering and analysis, architectural, component and interface design and development for Billing applications.

Client-focused System and Software Engineer with more than 22 years designing innovative applications and achieving high client satisfaction.

Overview

22
22
years of professional experience

Work History

System Engineer

Verizon Communications
Temple Terrace, FL
11.2010 - 12.2015
  • Read the Architect High Level Design and Coder's Detail Design to familiarize myself with the new changes that will impact our DB2 tables and Code. 
  • Coordinated with systems partners to finalize designs and confirm requirements. 
  • Created and modified DB2 tables based on customer's requirements.  
  • Supported DB2 tables and the integrity of the data to meet customer's requirements.
  • Maintained 15 Test environments with different hilevels and code bases.
  • Installed code in Production and supported code and data to make sure that our downstream systems and applications are not negatively impacted.
  • Utilized a number of Mainframe and Windows based software to monitor and correct errors. 
  • Ensured network, system, data availability, and integrity through preventative maintenance and upgrades.
  • Consistently met deadlines and requirements for all production work orders.

Lead System Consultant

Verizon Data Services
Temple Terrace, FL
09.1997 - 10.2010
  • Worked with Verizon's Customer's Usage System as the Project Lead, System Test Lead, System Test DBA, and the System Requirements person.
  • Monitored the overall work assignments that we had on hand and made sure that we delivered the projects on time, error free, and within budget.
  • Project planning was one of the tools used to make sure we have the resources, time, and budget to meet our commitments.
  • Kept my Manager informed of all activities and attended meeting on his behalf, to represent the team and document any follow ups.
  • As the Requirements person, I attended meetings with our business partners to define their requirements and discuss the feasibility and success of the new product's function in our system.
  • Attended meetings that included different representatives from other internal applications to discuss the overall feasibility of the new product.
  • identified any issues that might hinder the success of the project and find the right solutions for meeting the customer's requirements and deliver a product that would make our end users have the best experience when ordering Verizon's services.
  • Wrote the System Requirement, User Consideration, and System Test Scripts documents.
  • Attended all intermediate inspections, which included, Work Request, General Design, High Level Design, Systems Requirements, Detail Design, Developers Code, and Unit Test Cases document inspections.
  • Signed off on the Developer's Unit Test Cases results to ensure that the code and test have been successful and met the Work Request requirements.
  • Managed System Test team which included studying, analyzing, and defining the impact of the user's business needs on each system components and its interfaces to provide maximum benefits from each system.
  • Wrote scripts, created test scenarios, developed test data, conducted actual test by running test data through Job Control Language jobs, and compiled test results to meet the Work Requests.
  • Worked with support organizations to ensure user documentation accurately describes system functions and is released in a timely manner.
  • Worked on system conversion installation for every release, set up DB2 environments, made structural changes to VSAM tables, and changed our JCL programs to have them ready for testing.
  • Upgraded Regression Data to keep it current.
  • Served as an internal auditor looking into the details and traceability of several organization's data and documentations.

Consultant

Keane Ins
Tampa, FL
03.1996 - 08.1997
  • Worked as a consultant at GTE Data Services with the Service Order System (SORCES/Production Support) which provides a mechanical method for updating the Customer Billing System (CBSS).
  • Maintained and updated the automatic distribution of Service Orders table Nationwide.
  • Carried SORCES Production Support Incident Report (IR) pager on a rotation basis, which covered all of the system functionalities.
  • Researched incident reports and resolved the issues to meet customer's satisfaction and expectations.

Consultant

Computer Horizons Corp
Tampa, FL
08.1995 - 02.1996
  • Assisted in the analysis, development, and maintenance for business communications that complied with user's requirements.
  • Modified and run Job Control Language for off-line jobs and system test runs to ensure that Usage data meets requirements.
  • Developed test data and conducted tests that complied with customer's requirements.
  • identified inconsistencies with data and provided alternatives and solutions to meet user's requirements.
  • Provided assistance for system/data conversions, installs, and upgrades, coordinated and verified that the National Billing Tables were correctly updated with the necessary changes to comply with the Billing System requirements in order to have a clean run.
  • Insured that validations and approvals were run and that updates were reflected in the VSAM files.
  • Carried the Usage support pager to answer any after hours Production issues to keep the system up and running.

CO-OP Student

GTE Data services
Tampa, FL
10.1993 - 07.1995
  • Assisted in writing and converting hundreds of sub-programs from COBOL to COBOL II coding for multiple applications and had them ready for testing.
  • Modified existing programs to reflect approved changes in system requirements.
  • Wrote documentation for various Billing applications and maintained their System Flowchart.

Education

Bachelor of Arts - Management Information Systems (MIS)

University Of South Florida Hillsborough Community College
Tampa, FL
1995

Skills

  • Knowledge of C language
  • Knowledge of COBOL language
  • Microsoft suite knowledge
  • Excellent problem-solving abilities
  • Windows and light Linux knowledge
  • Network maintenance
  • System upgrades
  • System backups
  • Data backup and retrieval
  • Technical specifications creation
  • Excellent communication skills
  • Excellent diagnostic skills
  • Refined system debugging skills
  • Excellent Mainframe systems skills
  • Excellent Mainframe utilities skills
  • Excellent system testing skills
  • Working knowledge of Advanced Query Tool (AQT) 
  • VPF and ETL knowledge
  • Working knowledge of Informatica
  • Internal Applications Auditor 

Languages

Fluent in English, French and Arabic (Read, Write, and Speak)

Timeline

System Engineer

Verizon Communications
11.2010 - 12.2015

Lead System Consultant

Verizon Data Services
09.1997 - 10.2010

Consultant

Keane Ins
03.1996 - 08.1997

Consultant

Computer Horizons Corp
08.1995 - 02.1996

CO-OP Student

GTE Data services
10.1993 - 07.1995

Bachelor of Arts - Management Information Systems (MIS)

University Of South Florida Hillsborough Community College

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CHARLES BEDRAN