Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated light trucks to deliver loads as far as 50 miles from home location.
Delivery Driver
FedEx
07.2022 - 10.2024
Trained new drivers on the company's delivery process and effective customer service practices.
Maintained excellent punctuality, customer service, and efficiency.
Operated a company delivery truck and delivered packages to customers.
Operated light trucks to deliver loads as far as 40 miles from home location.
Barista, Shift Lead
Dutch Bros
08.2022 - 07.2024
Memorized ingredients and recipes for a wide variety of specialty drinks.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Served customers quickly and efficiently and created strategies to prevent delays.
Merchandiser
Swire Coca-Cola
08.2019 - 04.2021
Responsible for maintaining product inventory and following schematic presentation throughout various locations in Grant County.
Travel independently to carry out duties in stores on my route, often adapting and providing support on additional routes.
Follow instructions to build displays and other promotional items throughout the assigned store by moving and stacking items while staying on schedule made by the supervisor and store management.
Maintain individual customer/store backrooms daily by organizing and consolidating back stock in a safely accessible way within the assigned loading dock area.
Line Operator
Basic American Foods
04.2018 - 08.2019
Prepare and set up all equipment and supplies to perform work assignments, and inspect all areas of the production line to ensure all systems are set to specifications.
Responsible for monitoring and maintaining time-sensitive materials/processes, and performing routine inspections of products at various points of production to guarantee quality of work being performed.
Cleaned and serviced related equipment after use.
Coordinate physical inventory of supplies used in production before and after shift rotations to calculate and compare projected and actual product completed, and input findings into a computer database.
Work with others as part of a team which includes giving and receiving feedback and assisting others in the completion of tasks, e.g., packaging, palletizing, and moving products.
Assistant Manager
Shari's
09.2015 - 03.2017
Responsible for providing leadership and overseeing day-to-day operations, while also recognizing and resolving issues that employees and customers encountered.
Directed employees to work efficiently as a team in a fast-paced setting.
Reviewed and recorded inventory weekly, anticipated and ordered necessary stock to obtain preparedness for the following week.
Calculated and reported sales projections, actual income, and payroll daily to corporate offices.