Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Bell

Graniteville,SC

Summary

Dynamic leader with a proven track record in project management and strategic planning at IEM. Successfully spearheaded initiatives that improved operational efficiency and optimized resource allocation, resulting in enhanced team productivity. Skilled in building client relationships and implementing process improvements through strong analytical capabilities and visionary leadership.

Overview

34
34
years of professional experience

Work History

Director of Project Execution and Delivery

IEM
Fremont, USA
06.2024 - Current
  • Report directly to the Vice President of Execution and Delivery, serving as a key liaison between the department and all levels of management, including executive leadership.
  • Led high-performing team of 16 project managers, providing strategic guidance to resolve complex issues and ensure adherence to established procedures.
  • Act as a decision-maker within the Sales organization, ensuring seamless collaboration and alignment of project delivery with business objectives.
  • Developed and implemented a capacity planning tool to effectively assign projects based on workload and availability, optimizing resource allocation and team productivity.
  • Pioneered transition from silo-based assignment system to shared-resource model, leveraging full team capacity to optimize resource utilization.
  • Defined, documented, and implemented standardized work processes across the department, reducing order errors and enhancing operational efficiency.
  • Spearheaded strategic initiatives to enhance project management practices, supporting department's growth and scalability.

Senior Platform Manager

IEM
Fremont, USA
04.2023 - 06.2024
  • Managed and coordinated complex, high-impact projects for key enterprise clients, delivering projects on time and achieving high client satisfaction.
  • Demonstrated exceptional organizational skills by successfully managing multiple projects simultaneously, fostering clear communication, and driving efficient project execution.
  • Developed and maintained detailed project schedules, facilitated design changes, and ensured alignment among production, procurement, and key stakeholders.
  • Reconciled production schedules with customer demand, streamlined shipments, and managed change orders and back orders to reduce disruptions.
  • Championed continuous improvement initiatives, documenting and standardizing processes to enhance team alignment and operational efficiency.
  • Played a pivotal role in production meetings, maintaining consistent communication on logistics, and ensuring seamless coordination across multiple projects.
  • Optimized workflows and maintained strong client relationships, providing tailored solutions aligned with business objectives.

President and CEO

Cequix Technology Solutions LLC
Woodstown, USA
08.2013 - 01.2024
  • Managed financial, human resources, and project decisions while providing IT guidance and project management for small to medium sized businesses.
  • Delivered web development, network and server support for Linux and Windows systems, alongside security and programming services.
  • Design layout and installation of client Server rooms, including power, data, backup and network.
  • Designed and manage an online registration system for a local youth football league that registers 3,000 players and 800 coaches annually.
  • Developed a custom catering management application. Increased the customer capacity and income over 35% providing capital to expand their business. Eliminated errors from lost papers and multiple Excel sheets thus increasing customer satisfaction. Reduced our customers' expenses by providing detailed ordering and inventory reports.
  • Conceived and created a custom CRM application for our service customers. Increased customer satisfaction by providing instant notifications and feedback. Saved our customer $120,000+ annually by reducing staffing needs.
  • Managed installation of Top Tracer golf system for local golf course.

IT Director

RCL Enterprises
Alloway, USA
01.2021 - 05.2022
  • Led IT initiatives to enhance operational efficiency.
  • Designed and managed development of custom software to streamline business operations across sales, service, finance, installation, and marketing.
  • Led team of software engineers, guiding priorities to enhance utilization of custom software.
  • Collaborated with management and key stakeholders to define feature requests and establish timelines, reporting on progress and rollout.
  • Proposed, specified and installed new Server rack on location.

Director of Operations

Destination Imagination, Inc
Cherry Hill, USA
09.2012 - 08.2013
  • Managed day-to-day operations, staffing, sales, marketing, customer service, creative, information technology, purchasing, and budget to achieve bottom-line results.
  • Enhanced customer service satisfaction by prioritizing staff response times to customer inquiries within one business day.
  • Developed and implemented a new logistics process to eliminate shipping mistakes and increase turnaround time.
  • Boosted Destination Imagination's media exposure by hiring a communications manager, revamping social media campaigns, refining messaging, and partnering with a PR firm.
  • A non-profit organization that provides educational programs for students to learn and experience creativity, teamwork, and problem solving.

Director of IT

Destination Imagination
Cherry Hill, USA
01.2011 - 09.2012
  • Conceived, planned, and managed event management system (EMS) that streamlined attendee registration and reduced errors.
  • Designed and coordinated the event's emergency contact system to communicate potential emergencies via voicemail or SMS to onsite attendees.
  • The system was used in May 2011 to alert participants to seek shelter in advance of a severe thunderstorm, resulting in zero injuries.
  • FEMA recognized the system and commended our organization's overall readiness.
  • Produced and coordinated NASA downlink, enabling students in Philadelphia to interact with astronauts aboard the International Space Station.
  • Directed the project's technical team, consisting of the host location's IT staff and NASA satellite technicians, throughout the planning and execution of the event.
  • Eliminated the need for overtime and temporary employment and saved the organization over $250,000 in overhead costs since its inception.
  • Managed all aspects of IT for annual $9,000,000 event, overseeing planning, budget, staffing, and onsite coverage for over 15,000 attendees.
  • Delivered project two weeks early and $5,000 under the $30,000 budget. The upgrades saved the organization over $15,000 per year in travel expenses.
  • Managed Web & IT staff, including one Web developer, two designers, one IT technician, and three consultants, by establishing project expectations and timelines.

IT Manager

Destination Imagination
Cherry Hill, USA
01.2010 - 01.2011
  • Seamlessly upgraded Microsoft Solomon ERP system, with no accounting downtime or loss of data.
  • Upgraded Windows Server 2003 network to a Windows Server 2008 network without affecting normal business operations.
  • Managed installation of Hyper-V virtual servers, consolidating physical servers and enhancing network efficiency.
  • Oversaw conversion from a traditional phone system to a VoIP system, saving Destination Imagination over $15,000 annually.
  • Designed network and managed build and relocation to new 10,000-square-foot office, optimizing infrastructure for operational needs.
  • Developed and monitored IT and Web programming budget, delivering projects consistently on time and under budget.
  • Interviewed, hired, and managed an inside Web developer and two external consultants.

IT Administrator

Destination Imagination
Cherry Hill, USA
09.2008 - 01.2010
  • Improved help desk responsiveness by implementing a ticketing system, tracking issues within the organization and increasing end-user satisfaction.
  • Provide support for thirty PC workstations, five remote workstations, three Mac workstations, four Windows Servers, and three Web servers.
  • Developed and documented backup and disaster recovery plan for internal network and web servers, completing project under $6,000 budget.
  • Integrated online shopping-cart software with UPS software to streamline shipping process, enhancing customer notification speed and feedback.
  • Automated customer address inputs, reducing typographic errors and increasing shipping capacity from 900 to 1,000 monthly orders, with system capable of supporting over 1,200 orders per month.

Founder

cBell Technology Services
Woodstown, USA
01.2006 - 09.2008
  • Developed and managed client Web sites, enhancing user experience and functionality on a freelance basis.
  • Incorporated technical considerations into Web site design plans, aligning budgets, equipment, and performance requirements with client goals.
  • Evaluated code for validity, structure, and compliance with industry standards, ensuring compatibility across browsers, devices, and operating systems.
  • Maintain understanding of current Web technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups.
  • Implement a time- and cost-saving drawing repository that allows a local contractor to post job drawings online and share them with team members in a secure, password-protected area.
  • Designed and installed the network and security of a new 5,000-square-foot office building for client including wired and wireless network connectivity.

Project Engineer / Systems Administrator

Site Engineering Services
Bridgeton, USA
05.2004 - 01.2006
  • Oversaw construction and site development projects from planning through completion, ensuring adherence to timelines and budgets.
  • Established and managed office networking system, software applications, and system security to enhance operational reliability.
  • Designed and developed project site plans and land division surveys using AutoCAD to ensure compliance with project specifications.

Associate Engineer / Project Manager

Mannington Mills, Inc
Salem, USA
05.1992 - 05.2004
  • Directed design, procurement, budget, and installation of Print Department inventory control and reclamation project, saving Mannington $2,000,000 annually in waste at a project cost of $100,000.
  • Successfully managed $500,000 material delivery system project with tight installation window, delivering project on time and on budget.
  • Managed large projects from design through installation and production line start-up, ensuring alignment with project goals and timelines.
  • Oversaw start-up production team of thirty and maintenance team of four, coordinating vendor negotiations and installation timelines with mechanical, electrical, and software contractors.
  • Contributed to the research, testing, specification, design, installation, and start-up of a new, innovative $20,000,000 tile line.

Education

B.S. - Liberal Arts and Science in Computer Science

Rowan University
Glassboro, NJ
01.2003

Skills

  • Communication skills
  • Project management
  • Data management applications
  • Planning
  • Technical skills
  • Analytical skills
  • Stakeholder engagement
  • Microsoft Office
  • Resource allocation
  • Strategic planning
  • Capacity planning
  • Standardized processes
  • Team leadership
  • Problem solving
  • Strategic planning
  • Process improvement
  • Organizational skills
  • Team collaboration
  • Team building
  • Talent development
  • Analytical thinking
  • Business strategy

Timeline

Director of Project Execution and Delivery

IEM
06.2024 - Current

Senior Platform Manager

IEM
04.2023 - 06.2024

IT Director

RCL Enterprises
01.2021 - 05.2022

President and CEO

Cequix Technology Solutions LLC
08.2013 - 01.2024

Director of Operations

Destination Imagination, Inc
09.2012 - 08.2013

Director of IT

Destination Imagination
01.2011 - 09.2012

IT Manager

Destination Imagination
01.2010 - 01.2011

IT Administrator

Destination Imagination
09.2008 - 01.2010

Founder

cBell Technology Services
01.2006 - 09.2008

Project Engineer / Systems Administrator

Site Engineering Services
05.2004 - 01.2006

Associate Engineer / Project Manager

Mannington Mills, Inc
05.1992 - 05.2004

B.S. - Liberal Arts and Science in Computer Science

Rowan University

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Charles Bell