Charles Bell
Warner Robins,GA
Summary
Operations leader with a successful history at the 78th Force Support Squadron, converting a $141k loss into a $500k profit through effective cost control and performance enhancement. Skilled in inventory management and employee development, achieving high engagement and morale among 222 personnel while ensuring outstanding customer satisfaction.
Overview
12
12
years of professional experience
Work History
Senior People Operations Leader / Employee Relations
Department of Air Force
Warner Robins, Georgia
07.2017 - Current
- Advised leadership on workforce strategy and employee relations for over 500 personnel.
- Guided managers in hiring decisions, corrective actions, and conflict resolution to improve team dynamics.
- Developed leadership bench strength through coaching and structured development planning, fostering talent growth.
Senior Operations Manager
Department of Air Force
Robins AFB, USA
06.2014 - 07.2017
- I oversee operations comparable to 12 high-volume retail and service locations, supporting more than 10,000 customers and leading 222 employees.
- Turned a $141K annual loss into a $500K profit by restructuring operations, reducing waste, and tightening cost control.
- Manage a $3.4M annual operating portfolio with full accountability for performance, labor, and execution.
- Partnered with Coca-Cola to launch five unmanned micro-market locations, producing $330K in profit while lowering monthly labor costs by $24K.
- Led restaurant operations supporting 10,000 flight-line employees and contributing to a $10M annual mission output.
- Led and developed 222 personnel, including frontline supervisors and managers, enhancing team capabilities and operational effectiveness.
- Maintain 95% customer satisfaction in high-volume environments through leadership visibility and service standards.
- Created accountability systems that drove performance, strengthening morale and improving retention rates.
- Reduced annual utility costs by $110K through facility consolidation and asset optimization.
- Generated $58K in resale revenue by removing and repurposing unused equipment.
- Oversee inventory control, cash management, and audit readiness.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
2500 North River Road Manchester NH 0310612-2025
Associate of Applied Science - Hospitality, Fitness & Recreation Services Management
Community College of The Air Force
100 S Turner Blvd, Montgomery, AL 3611407-2017
Skills
- Operations management
- Supply chain management
- Operational strategy and cost control
- Cost control
- Performance analysis
- Performance optimization
- Inventory management
- Customer relationship management
- Employee development
Leadership And Operational Strengths
- Store & Multi-Unit Operations
- Full P&L Ownership
- Hiring, Coaching & Performance Development
- Payroll & Labor Management
- Inventory & Asset Control
- Compliance & Safety Oversight
- Customer Experience Leadership
- Process Improvement & Operational Turnaround
Timeline
Senior People Operations Leader / Employee Relations
Department of Air Force
07.2017 - Current
Senior Operations Manager
Department of Air Force
06.2014 - 07.2017
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Associate of Applied Science - Hospitality, Fitness & Recreation Services Management
Community College of The Air Force