Charles Bell- BSN, MSN
San Francisco,CA
Summary
Dynamic and compassionate leader in case management, dedicated to addressing the diverse needs of patients while navigating complex and ever-changing conditions. A collaborative professional with strong clinical knowledge and judgment, I excel in fostering teamwork and providing guidance. My strengths in documentation and problem-solving empower my team to effectively manage emergent cases with confidence and composure.
Professional with a background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and a proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Director of Case Management
UCSF Medical Center
01.2024 - Current
- Manage scheduling and patient escalation processes, ensuring timely access to care and effective resolution of patient concerns
- Collaborate with community providers and fellow leaders to identify opportunities for workflow improvements and enhance the overall patient experience
- Monitor performance metrics, implement best practices, foster a culture of continuous improvement, and provide mentorship to staff
- Facilitate communication among interdisciplinary teams, manage resource allocation, and drive initiatives that promote patient safety and quality of care
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Case Manager Float
UCSF Medical Center
02.2022 - 02.2024
- Oversaw assessments to determine the appropriate level of care for patient admissions, addressing needs such as coordinating with community providers to arrange home health services, skilled placement, and additional support resources to ensure comprehensive patient care
Case Manager Float/ Per Diem
Highland Hospital
10.2020 - 01.2024
- Oversaw assessments to determine the appropriate level of care for patient admissions, coordinating with community providers to arrange home health services, skilled placement, and additional support resources for comprehensive patient care
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Case Manager
Stanford Hospital
06.2020 - 02.2022
- Assisted in determining the appropriate level of care for patient admissions by working with community providers to arrange home health services and managing InterQual reviews
- Handled complex discharge needs for patients with ALS, MG, stroke, and neurological interventions, discussing medical necessity with both the Stanford treatment team and insurance companies
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Case Manager
Sequoia Hospital
11.2018 - 07.2020
- Oversaw assessments to determine the appropriate level of care for patient admissions, addressing various needs, including home health services and skilled placements for comprehensive patient care
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Case Manager - Emergency Room/Stand in Manager.
Seton Medical Center
12.2015 - 11.2018
- Assisted in determining appropriate levels of care for patient admissions, coordinating with community providers, and arranging home health services while assisting with insurance appeals
- Served as acting manager in the absence of the manager
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained schedule for employees.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Case Manager - ICU, CCU, and TICU
California Pacific Medical Center
12.2014 - 12.2015
- Oversaw assessments to determine the appropriate level of care for patient admissions and coordinated support resources for comprehensive patient care
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
RN Case Manager
Seton Medical Center
12.2012 - 12.2014
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
RN Floor Nurse/Registered Nurse, Intensive Care Unit
Seton Medical Center
07.2004 - 12.2012
- Improved patient care by providing compassionate and comprehensive nursing support on a busy hospital floor.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Established a compassionate environment by providing psychological, emotional, and spiritual support to patients and families.
- Collaborated with interdisciplinary teams to develop optimal care plans, resulting in improved patient outcomes.
- Supported smooth transitions of care by effectively collaborating with other nurses during shift handovers, ensuring seamless continuity of patient care.
RN Night Supervisor/ICU Charge
River West Medical Center
09.2001 - 08.2003
- Managed overall operations of the hospital during the night shift, overseeing staffing and coordinating bed assignments for admitted patients
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall well-being.
- Managed care from admission to discharge.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Provided direct patient care, stabilized patients, and determined next course of action.
Education
Doctor of Nursing Practice (DNP) - Healthcare Systems Leadership
Chamberlain University
Addison, IL11.2025
Master of Science in Nursing (MSN) - Nursing Informatics
Grantham University
Little Rock, AR11.2023
Bachelor of Science in Nursing -
The University of LA at Monroe (Northeast Louisiana University)
Monroe, LA01.1998
Bachelor of Science in Health and Physical Education -
Centenary College of Louisiana
Shreveport, LA01.1992
Skills
- Leadership
- Team-oriented environment
- Collaboration
- Open communication
- Cooperation
- Analytical skills
- Problem-solving skills
- Decision-making
- Quality management
- Utilization management
- Risk management
- Patient care assessment
- InterQual Criteria
- Building rapport
- Inclusivity
- Conflict resolution
- Time management
- Productivity optimization
- Strategic planning
- Operational excellence
- Professional growth
- Team development
- Compassion
- Professionalism
- Responsibility
- Team dynamics
- Creative direction
- Staff management
- Data analysis
Certification
Commission of Case Management Certification (CCM), 12/01/23
Activities
- 2021, Recipient of Stanford Unit Nurse of the Year for Trauma/Neuro Intensive Care Unit; served as primary case manager.
- 2022, August, Recipient of Highland Hospital BEST Executive Steering Committee Award for support, influence, and collaboration in the BEST project; led the implementation of new processes for Interdisciplinary rounds.
- 2024, Selected for UCSF Leadership Institute, Evidence-Based Practice (EBP) Fellowship Program; project topic: Transportation as a Social Determinant of Health (SDOH).
Timeline
Assistant Director of Case Management
UCSF Medical Center
01.2024 - Current
Case Manager Float
UCSF Medical Center
02.2022 - 02.2024
Case Manager Float/ Per Diem
Highland Hospital
10.2020 - 01.2024
Case Manager
Stanford Hospital
06.2020 - 02.2022
Case Manager
Sequoia Hospital
11.2018 - 07.2020
Case Manager - Emergency Room/Stand in Manager.
Seton Medical Center
12.2015 - 11.2018
Case Manager - ICU, CCU, and TICU
California Pacific Medical Center
12.2014 - 12.2015
RN Case Manager
Seton Medical Center
12.2012 - 12.2014
RN Floor Nurse/Registered Nurse, Intensive Care Unit
Seton Medical Center
07.2004 - 12.2012
RN Night Supervisor/ICU Charge
River West Medical Center
09.2001 - 08.2003
Bachelor of Science in Nursing -
The University of LA at Monroe (Northeast Louisiana University)
Bachelor of Science in Health and Physical Education -
Centenary College of Louisiana
Commission of Case Management Certification (CCM), 12/01/23
Doctor of Nursing Practice (DNP) - Healthcare Systems Leadership
Chamberlain University
Master of Science in Nursing (MSN) - Nursing Informatics
Grantham University
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