Charles Bergevin
Albuquerque,NM
Summary
With almost ten years in the hospitality industry as a front desk agent and also as a manager. I have developed exceptional customer service skills. That I use to excell in my passion of bringing comfort and joy to those in my community.
Overview
11
11
years of professional experience
Work History
Barista & Cashier
Ancora Cafe & Bakery
Albuquerque, NM
07.2023 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized POS system to receive and process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Machinist Apprentice
Childers Machine & Weld
Albuquerque, NM
01.2019 - 07.2023
- Repaired or replaced worn cutting tools when needed.
- Performed basic machine maintenance and lubrication; changed coolant, oil, and filters.
- Operated manual lathes and mills to produce parts according to specifications.
- Set up machines with proper tools and fixtures in accordance with job requirements.
- Assisted other machinists with more complex tasks when needed.
- Operated numerically-controlled machine tools to perform series of progressive machining operations on repetitive work to close and exact tolerances and precise finish specifications.
Front Office Manager
Hampton Inn & Suites By Hilton
Albuquerque, NM
09.2012 - 01.2019
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
Education
High School Diploma -
Atrisco Heritage Academy
Albuquerque, NM05-2012
Skills
- Espresso Machine Operation
- Cash Handling
- Staff Management
- Customer Service
- Strong Leadership
- Administrative Skills
Timeline
Barista & Cashier
Ancora Cafe & Bakery
07.2023 - Current
Machinist Apprentice
Childers Machine & Weld
01.2019 - 07.2023
Front Office Manager
Hampton Inn & Suites By Hilton
09.2012 - 01.2019
High School Diploma -
Atrisco Heritage Academy
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