Charles Berka-Ridgway
Jacksonville,FL
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in transportation and logistics.
Overview
11
11
years of professional experience
Work History
Regional Director of Operations
UST Logistic
12.2022 - Current
- Support and monitor Field Management team in designated region to ensure company standards/procedures and goals are met, including meeting financial targets
- Management of 19 Regional staff, including interviewing, hiring, and disciplinary action when necessary
- Oversee daily operations with emphasis on service and financial objectives
- Exceed Client Service requirements
- Exceed budget requirements
- Conduct frequent visits within region
- Support, evaluate & mentor subordinate staff in successful operation of their locations
- Ensure all operations have adequate personnel to operate successfully
- Assist in recruiting of new owner operators
- Follow through with managers to ensure proper training is taking place
- Conduct business in manner which will enhance reputation of contractors & customers
- Follow up with clients to review concerns specific to individual operations
- Conduct ride behind and evaluation of contractors to determine skill levels
- Monitor Cost Per Stop and Capacity Levels
- Monitor weekly reports to ensure financial objectives are being met for company and Client
- Monitor weekly settlements to ensure contractors goals are being achieved
- Ensure all operations are operating in compliance with DOT and OSHA requirements
- Support overall success of company in all regions and ventures.
Operations Manager
FGO Logistics
07.2022 - 11.2022
- Build and maintain effective working relationships with all levels of internal/external customers to ensure long-term and successful partnerships
- Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc
- Interact daily with onsite clients to ensure understanding of existing and emerging customer needs
- Develop and achieve agreed budget, revenue and profit (P&L) for site
- Manage development of associates through performance management process
- Achieve improvements to their performance through coaching, mentoring and administering performance reviews
- Ensure carriers are complying with contractual terms identified in their Carrier Contract Agreement
- Undertake efforts to help ensure that relationship with carriers is respected and maintained
- Create and manage effective labor plan to ensure proper staffing levels, manage attrition, control labor spend to include seasonal, full-time, part-time, temporary labor and overtime
- Work closely with routing and dispatch team to coordinate effective home delivery routes
- Manage, monitor daily loadout and dispatch processes for home delivery teams daily
- Responsible for recruitment and retention of Contract Carriers
- Create environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication
- Ensure customer and vendor contract requirements are administered and enforced
- Enforce company safety standards and ensure associates are complying with policies and procedures to reduce accidents and create safe working environment.
Location Manager
UST Logistics
08.2021 - 07.2022
- Conducts ride behind and evaluation of contractors to determine skill levels and development opportunities
- Coordinates with customer service to ensure that all customers are satisfied
- Oversee administrative support team
- Ensures all claims are charged back to appropriate driver
- Ensures all operations are operating in compliance with DOT and OSHA requirements
- Monitors KPI’s to ensure healthy and efficient operation
- Monitors weekly reports to ensure financial objectives are being met
- Monitors weekly settlements to ensure contractors goals are being achieved
- Oversees accurate and efficient loading of all vehicles for delivery of retail home products to end consumer (last mile)
- Recruits Independent Owner Operators and assist in recruitment of their teams
Transportation Manager
V.A.T.
03.2014 - 09.2020
- Recruit, train and assess drivers and their qualifications as per driving laws
- Coordinate with drivers, staff and management to hold meetings and resolve issues
- Maintain costs and profits within budget
- Manage records of personnel, expenditures on government rules and driving regulations
- Coordinate on regular basis with authorities on PUC, DMV certificates in case of accidents
- Assess buses and drivers, manage maintenance and arrange for quality vehicles and personnel when needed
- Arrange for onsite periodical inspections of vehicles in use
- Develop amiable, genuine and supportive relations with drivers on a personal and professional level and collaborate with other departments to solve their problems
- Coordinate with drivers to Ensure timely pickup and delivery
- Keep abreast of latest technologies to enhance company output
- Keep track of driver hours and miles in coordination with Load Planners to achieve maximum productivity in given hours
- Address driver communications and provide required data to drivers
- Adhere to federal norms for revenue generation while dispatching freight
- Aid in cost cutting by organizing client needs and parking, and address problems promptly
- Coordinate with team leader to manager driver pay, bill, security and home time
- Responsible for scheduling, interviewing, and payroll.
Education
Sociology
Otterbein University
05.2007
Working Towards Associate of Arts - Sociology
Columbus State Community College
01.2005
High School Graduate -
Westland High School
01.2003
Skills
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Strategic Planning
- Teamwork and Collaboration
- Process Improvements
- Risk Mitigation
- Performance Analysis
- Recruitment
- Financial Oversight
- KPI Tracking
- Cross-functional coordination
Timeline
Regional Director of Operations
UST Logistic
12.2022 - Current
Operations Manager
FGO Logistics
07.2022 - 11.2022
Location Manager
UST Logistics
08.2021 - 07.2022
Transportation Manager
V.A.T.
03.2014 - 09.2020
High School Graduate -
Westland High School
Sociology
Otterbein University
Working Towards Associate of Arts - Sociology
Columbus State Community College
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