Summary
Overview
Work History
Education
Skills
Timeline
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Charles Berry

Austin,TX

Summary

Versatile and results-driven professional with extensive experience in operational improvements and crisis intervention, honed at the USAF and in various leadership roles. Excel in strategic planning and effective communication, achieving significant enhancements in efficiency and customer satisfaction. Demonstrated ability to inspire teams and implement innovative solutions, ensuring compliance and quality assurance across all operations.

Overview

10
10
years of professional experience

Work History

Mail Manager

US Postal Inspection Service
Phoenix, AZ
12.2017 - 06.2018
  • Sorted, labeled, and distributed all incoming mail according to departmental guidelines.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Managed incoming and outgoing mail for the company, ensuring accuracy and timeliness of delivery.
  • Inspected packages for proper labeling prior to shipment.
  • Ensured compliance with all applicable federal regulations related to mailing procedures.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Monitored postage costs to stay within budget.

Community Organizer

Chicago Police Department
Chicago, IL
02.2012 - 06.2017
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
  • Collaborated with various organizations to identify resources for the community.
  • Participated in local government meetings to ensure that concerns of the community were addressed.
  • Inspired communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
  • Created materials such as flyers, brochures, and newsletters to promote initiatives in the neighborhood.
  • Maintained outreach contacts in organization's database to track progress toward base building goals.
  • Tracked data using spreadsheets to record pledges, phone calls and canvassing.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Identified potential partnerships with other organizations to expand services available in the area.
  • Planned and managed different community meetings, public forums and outreach events.
  • Performed administrative tasks such as scheduling appointments or maintaining records.

Director of Field Operations

David Moore Political Campaign
Chicago, IL
01.2011 - 09.2011
  • Delegated work to staff, setting priorities and goals.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided technical support when needed during emergency situations or urgent tasks in the field.
  • Formed and sustained strategic relationships with clients.
  • Established key performance indicators for tracking success of field operations projects.
  • Developed and implemented strategies to ensure the successful completion of field operations initiatives.
  • Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
  • Ensured that safety protocols were followed by all staff members while working in the field.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.

Security Forces Member

USAF
San Antonio, TX
01.2008 - 07.2010
  • Conducted regular security patrols to ensure the safety of personnel and property.
  • Utilized conflict resolution skills to de-escalate potential threats in a calm and effective manner.
  • Assessed risk factors present at a given location or event in order to determine the level of protection needed.
  • Organized, processed and disseminated information via two-way radio.
  • Compiled detailed reports documenting all relevant aspects of security operations.
  • Responded to emergency situations such as fire alarms, bomb threats, natural disasters, and medical emergencies.
  • Provided first response to emergency situations, administering first aid and coordinating with emergency services.
  • Investigated reports of theft or other violations of policy or law and issued citations when necessary.
  • Compiled data from surveys and focus groups to assess levels of public participation in programs.
  • Researched best practices from other cities related to civic engagement initiatives.
  • Collaborated with government officials on policy initiatives that support the needs of the community.
  • Administered operating budgets, enforcing internal expense-monitoring controls.
  • Organized events such as town hall meetings, forums, and workshops to engage citizens in dialogue about current issues.
  • Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
  • Delegated work to staff, setting priorities and goals.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Evaluated existing policies and procedures related to field operations and made recommendations as needed.
  • Collaborated with cross-functional teams to create innovative solutions for challenging issues in the field.
  • Developed and implemented strategies to ensure the successful completion of field operations initiatives.
  • Analyzed data from customer surveys to inform decisions about product development and service delivery.
  • Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.

Education

High School Diploma -

HUBBARD HIGH SCHOOL
CHICAGO
06-2006

Skills

  • Crisis intervention
  • Data tracking
  • Strategic planning
  • Effective communication
  • Customer service
  • Data entry proficiency
  • Quality assurance
  • Analytical skills
  • Human resources management
  • Operational improvements
  • Attention to detail
  • Self motivation
  • Organizational skills
  • Administrative background

Timeline

Mail Manager

US Postal Inspection Service
12.2017 - 06.2018

Community Organizer

Chicago Police Department
02.2012 - 06.2017

Director of Field Operations

David Moore Political Campaign
01.2011 - 09.2011

Security Forces Member

USAF
01.2008 - 07.2010

High School Diploma -

HUBBARD HIGH SCHOOL

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