Summary
Overview
Work History
Skills
Timeline
Generic

Charles Bivens

Greenville,SC

Summary

Customer-focused, passionate professional energized by effectively communicating with hotel guests and ensuring they have a great experience. Provides exceptional customer service and increases revenues in fast-paced, competitive environments. Adaptable relationship builder with strong organization and communication skills who works persistently to exceed customer expectations and drive business growth.

Overview

1
1
year of professional experience

Work History

Hotel Front Desk Agent

Red Roof Inn & Suites Hotel
Monroe, NC
07.2023 - Current
  • Welcome guests in a warm and friendly manner.
  • Ascertains their lodging, purchasing needs.
  • Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
  • Knows all essential aspects of our resort or hotel operations.
  • Registers guests and manages the rooming chart.
  • Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
  • Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Monitors lobby and check-in activity to determine room flow.
  • Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Provides pre-arrival support for guests arriving on packages.
  • Facilitates correspondence with guests.
  • Acts as the site liaison for the services and sales center.
  • Works collaboratively with any resort associates and resources.

Skills

  • Verbal Communication
  • Customer Service
  • Resolving Conflict
  • Teamwork
  • Energy Level
  • Thoroughness
  • Professionalism

Timeline

Hotel Front Desk Agent

Red Roof Inn & Suites Hotel
07.2023 - Current

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Charles Bivens