Charles Blanchette

01.2021 - Current

Championed data-driven decision making by establishing robust performance tracking systems and presenting actionable insights to the team.
Expedited issue resolution times by establishing streamlined escalation protocols within the team, minimizing client frustration during critical moments of implementation processes.
Optimized team performance by providing ongoing coaching, mentorship, and professional development opportunities for junior implementation specialists.
Mitigated risks associated with complex projects by proactively identifying potential roadblocks and devising contingency plans.
Enhanced client satisfaction with timely project delivery through diligent task management and effective communication.
Bolstered internal knowledge-sharing efforts by documenting best practices, case studies, and lessons learned from past implementations.
Elevated customer satisfaction ratings through personalized support services, addressing unique challenges faced during implementations.
Reduced onboarding time for new clients by creating comprehensive training materials and conducting hands-on workshops.
Streamlined implementation processes by identifying inefficiencies and developing targeted solutions.
Cultivated relationships with sales team to support and supply corrective actions.
Suggested solutions to developing problems during project so that correct modifications could be made.

Overview