CHARLES BOAHENE ADDI-KWAKYE
Melbourne,FL
Summary
A seasoned expert with more than 8 years of experience managing service operations and improving customer satisfaction. A demonstrated history of using strategic planning and individualized service to improve client relationships, customer satisfaction, and account growth. I am excellent at leading interdisciplinary teams to produce outstanding results that regularly surpass the expectations of stakeholders. My domain of experience spans from Governmental agencies, Construction firms, Oil & Gas, and Energy sector. High-value products have continuously been successfully created under my guidance, demonstrating my ability to negotiate challenging environments and inspire people to achieve unmatched perfection.
Overview
8
8
years of professional experience
Work History
Retail Team Associate
Walmart Supercenter
11.2023 - 08.2024
- Resolved inquiries and concerns efficiently, demonstrating a deep understanding of Walmart's products and policies
- Assisted customers in making informed purchasing decisions by providing comprehensive product information
- Contributed to operational excellence through the strategic and effective management of tasks, positively impacting store performance and customer satisfaction
Administrative Assistant
Parliament of Ghana
Accra, Ghana
01.2023 - 06.2023
- Provided comprehensive administrative support to senior managers, efficiently handling request and queries
- Oversaw the production and delivery of letters, faxes, emails, notes, and forms for professional communication
- Planned meetings and taking detailed minutes
- Took charge of updating and refining office policies and procedures, ensuring alignment with evolving organizational needs
- Captured the essence of high-stakes meetings by meticulously recording and disseminating detailed minutes
Consumer Territory Manager – Marketing Department
TotalEnergies Marketing Ghana PLC
Accra, Ghana
12.2020 - 05.2023
- Led the successful sale of diverse product portfolio, including White products, Lubricants, LPG, and bitumen to corporate consumers, ensuring timely payment collection within agreed trade terms
- Implemented effective prospecting strategies to continually expand the customer base, fostering sustainable business growth
- Monitored all customers’ accounts
- Ensured all customers request are promptly answered
- Ensured reconciliation of customer account monthly
- Collaborated with the Health, Safety, and Environment and Quality team to conduct thorough site safety and risk assessments, ensuring a secure working environment
Depot/Distribution – Operations Department
TotalEnergies Marketing Ghana PLC
Accra, Ghana
12.2019 - 12.2020
- Ensured that all depot activities is carried out under the group safety requirement
- Ensured that SLA (Service Level Agreement-A procedure to improve TPG PLC’s ability to effectively carry out the order-To-Deliver product dispatch process) provision is respected at all times
- Ensured that all released orders are duly matched or scheduled on appropriate truck to ensure economic routine is achieved
- Ensured all trucks and BVOs are in compliance with patrom requirement
- Timely dispatch of all trucks in compliance with procedure
- Assisted supervisor to ensure product lifting is properly reconciled with CEPS and appropriate reports submitted
- Ensured all loaded trucks are duly invoiced in SAP and dispatched
- Monitored and tracked BRV safety/efficiency and driver performance in order to minimize incident
- Ensured an up to date accounting of stocks reconciliation through SAP and ERDMS report
- Performed proof of delivery (POD) after trucks have returned from deliveries
- Supervised order-to-delivery of product lifting from depots to all customer sites
Customer Service Executive – Marketing Department
TotalEnergies Marketing Ghana PLC
Accra, Ghana
09.2016 - 11.2018
- Placed and processed of orders for various zones in SAP
- Prepared quotations for General Trade and Specialties customers
- Handled inbound and outbound telephone calls to customers
- Invoiced products for service stations, general trade, and specialties customers
- Handled and recorded of customer complaints
Education
Master’s Degree - Oil and Gas Management
Coventry University
UKBachelor’s Degree - Public Administration
University of Ghana
Certified Professional Scrum Master -
Skills
- Proficient in SAP Harmonies
- Proficient in Microsoft suite
- Strong written and verbal communication
- Academic and business research skills
- Proactive problem solver
- Leadership and Teamwork
- Excellent Time Management skills
- Detail oriented with a focus on order accuracy
- Account Management
- Complex Problem-Solving
- Safety understanding
Timeline
Retail Team Associate
Walmart Supercenter
11.2023 - 08.2024
Administrative Assistant
Parliament of Ghana
01.2023 - 06.2023
Consumer Territory Manager – Marketing Department
TotalEnergies Marketing Ghana PLC
12.2020 - 05.2023
Depot/Distribution – Operations Department
TotalEnergies Marketing Ghana PLC
12.2019 - 12.2020
Customer Service Executive – Marketing Department
TotalEnergies Marketing Ghana PLC
09.2016 - 11.2018
Master’s Degree - Oil and Gas Management
Coventry University
Bachelor’s Degree - Public Administration
University of Ghana
Certified Professional Scrum Master -
Similar Profiles
Kiarey WilkesKiarey Wilkes
Cap 2 Associate at Walmart SupercenterCap 2 Associate at Walmart Supercenter
Abhisheksinh BarsadiyaAbhisheksinh Barsadiya
Associate (Omni Customer Fulfillment / Stock Unloader / General Merchandise) at Walmart SupercenterAssociate (Omni Customer Fulfillment / Stock Unloader / General Merchandise) at Walmart Supercenter
Crystal N HudsonCrystal N Hudson
Garden Center at Walmart SupercenterGarden Center at Walmart Supercenter
Noah HillNoah Hill
Front Services / Customer Service. Sales at Walmart SupercenterFront Services / Customer Service. Sales at Walmart Supercenter
Seth HuftySeth Hufty
Salesperson at B2K12 Branding SolutionsSalesperson at B2K12 Branding Solutions