Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
12
12
years of professional experience
Work History
School Bus Driver
ABC Transit
Ambridge, PA
10.2023 - Current
Ensured safety of students by following all traffic laws and regulations.
Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
Performed pre-trip inspections of the bus according to established procedures.
Transported students to school in a timely manner while keeping assigned route schedule.
Reported student behavior incidents promptly to the appropriate personnel.
Communicated effectively with parents regarding student transportation issues.
Customer Service Representative
Verizon
Pittsburgh, PA
12.2016 - 08.2023
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Truck Driver
Sears Hometown & Outlet Stores Inc.
Pittsburgh, PA
03.2013 - 08.2016
Transported goods to and from specified destinations in accordance with delivery schedules.
Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
Communicated with dispatchers regarding pickup and delivery times.
Loaded and unloaded cargo using forklifts or other material handling equipment.
Ensured deliveries were on time by following designated routes and adhering to traffic laws.