Charles Bourgeois

• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Collaborate with the accounting team to resolve billing issues, enhancing invoicing procedures
• Monitor accounts receivable, ensuring all payments are applied correctly and promptly.
• Reconciled accounts receivable to general ledger.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.

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• Maintained safe environment for staff and visitors through proactive surveillance and communication.
• Completed full building and grounds patrols to spot and investigate concerns.
• Checked and verified photo identification prior to granting facility access.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Assisted with crowd control during special events, ensuring orderly conduct

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained clean and organized store environment, enhancing the overall shopping experience for customers.
• Explained products and services to customers, aiding informed decision-making and boosting sales by 30%.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Processed special orders and online requests, improving customer access to desired items
• Mastered point-of-sale systems, ensuring accurate and efficient transaction processing.