Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Boyd

Kalamazoo,MI

Summary

Organized professional office support specialist experienced in coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and keen attention to detail in clerical support environments multitasking to meet diverse administrative needs.

Overview

25
25
years of professional experience

Work History

Facilities Specialist

Second Baptist Church Ministries
04.2025 - Current
  • Assisted with logistical requirements for events and meetings.
  • Maintained inventory and submitted written requests for supplies to keep stock levels even.
  • Enhanced facility efficiency by conducting regular inspections and identifying areas for improvement.
  • Managed space allocation requests efficiently, optimizing available resources and minimizing disruptions to ongoing operations.
  • Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.

Packer

Mann + Hummel, Inc.
01.2025 - 04.2025
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.

Intake Coordinator

Turning Point - A System Of Care
09.2022 - 05.2023
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Improved efficiency within the department by prioritizing tasks and managing time effectively.
  • Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Building Maintenance Worker

Turning Point - A System Of Care
07.2022 - 09.2022
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Restored and repaired worn and damaged building components to support appearance, longevity and security.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
  • Performed preventive maintenance and repairs on various types of equipment.

Laundry Associate

Veteran's Administration Hospital Battle Creek
01.2019 - 01.2020
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Received and counted clothing items to provide fees and date of pick up for customers.
  • Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Delivered superior customer service by responding to inquiries and complaints.

Maintenance Technician

Perfection Commercial Services
01.2015 - 01.2016
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.

CNC Machine Operator

Marley Precision, Inc.
12.2005 - 04.2010
  • Operated machining equipment safely with team of operators.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Administrative Assistant for Post Cereals/Kellogg CommunityCollege

Kelly Temporary Services/Engineering Dept. Battle Creek
02.2000 - 06.2004
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

Coursework - Business Administation And Management

Albion College
Albion, MI

Coursework - Business Administration

Kellogg Community College

Associate of Applied Science - Business Administration/Administrative Assistance

Kalamazoo Valley Community College
Kalamazoo, MI
01-2027

Skills

  • Executing client intake evaluations
  • Resourceful in resolving challenges
  • Insurance verification
  • Typing speed of 70 wpm
  • Reliable, Team player
  • Extensive professional experience
  • Workflow planning
  • Appointment coordination
  • Document management
  • Policy and procedure modification
  • Calendar management
  • Professional and mature
  • Office management
  • Executive support
  • Administrative support
  • Multi-line phone proficiency

Timeline

Facilities Specialist

Second Baptist Church Ministries
04.2025 - Current

Packer

Mann + Hummel, Inc.
01.2025 - 04.2025

Intake Coordinator

Turning Point - A System Of Care
09.2022 - 05.2023

Building Maintenance Worker

Turning Point - A System Of Care
07.2022 - 09.2022

Laundry Associate

Veteran's Administration Hospital Battle Creek
01.2019 - 01.2020

Maintenance Technician

Perfection Commercial Services
01.2015 - 01.2016

CNC Machine Operator

Marley Precision, Inc.
12.2005 - 04.2010

Administrative Assistant for Post Cereals/Kellogg CommunityCollege

Kelly Temporary Services/Engineering Dept. Battle Creek
02.2000 - 06.2004

Coursework - Business Administation And Management

Albion College

Coursework - Business Administration

Kellogg Community College

Associate of Applied Science - Business Administration/Administrative Assistance

Kalamazoo Valley Community College

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