Charles Bray
Greensboro,NC
Summary
With 33 years of diverse experience, including 4 years in an administrative role. I am a seasoned professional skilled in customer service, order placement, and effective vendor and customer communication. Seeking an Administrative Assistant position to leverage extensive experience and skills in contributing to organizational success.
Overview
44
44
years of professional experience
Work History
Customer Service
Alorica
11.2023 - Current
- Provide prompt resolution to customer concerns and inquiries, ensuring outstanding customer service.
- Increase client retention through exceptional customer service and prompt communication.
- Ensured customer satisfaction through phone assistance with credit card-related inquiries
- Utilize several software programs to optimize customer service performance, such as Agent User Interface, OTKA, Amazon Connect, Right Answers, Appian, Lexis Nexis, and Verint.
Machine Adjuster Leader
NS Flexibles
09.1980 - 07.2014
- Streamlined converting equipment set-up, optimizing safe and efficient operation in the production process
- Utilized office technology for key tasks such as parts ordering, vendor and customer communication, and interdepartmental coordination
- Collaborated with Quality Assurance and Customer Service teams to ensure product specifications and job orders met client expectations, including hands-on creation of product samples
- Led and trained machine operators on operational processes and safety protocols, while demonstrating mastery in building attachments from raw materials using various machinery.
Customer Service Representative
Sears
09.1989 - 12.1989
- Managed and efficiently resolved customer complaints, ensuring customer satisfaction and brand integrity
- Handled high-volume call orders, demonstrating exceptional multitasking and organizational skills.
Education
Business Administration -
Wingate College
Wingate, NCComputer Technologies Program for Microsoft Office -
Guilford Technical Community College
Wingate, NCSkills
- Excellent time management skills along with leadership skills Ability to multitask and prioritize work Excellent problem-solving skills with attention to detail Experienced as a customer service agent and working with customer service in a manufacturing environment Have worked with vendors to find the right products for the right price Excellent math skills and typing skills of 40 wpm
- Attentive Customer Service
Accomplishments
I have received multiple awards for outstanding performance in Custom Service at my present job.
I received a monetary award from NS Flexibles for an invention which increased production by 10%.
Keyassets
- Adept in encouraging others and developing rapport with clients and co-workers.
- Excellent interpersonal communication and customer service skills.
- Professional in appearance and demeanor; strong work ethic; experienced and patient.
- Train new employees, leadership oriented, strong customer service skills.
- Committed, competent, capable customer service professional with exceptional organizational skills. " Progressive record of advancement; possess effective communication skills and work well with people.
- Solves customer service problems effectively and takes corrective action as required.
- Demonstrates solid work habits, project a professional and confident image.
- Proven track record and outstanding reputation for initiative
Jobtargets
Administrative Assistant / Office Support - - Challenging, rewarding position within a solid, progressive organization that best uses my experience and training, with opportunity for personal and professional development.
Timeline
Customer Service
Alorica
11.2023 - Current
Customer Service Representative
Sears
09.1989 - 12.1989
Machine Adjuster Leader
NS Flexibles
09.1980 - 07.2014
Business Administration -
Wingate College
Computer Technologies Program for Microsoft Office -
Guilford Technical Community College
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