Charles Brewster
Caledonia,MI
Summary
Dedicated Location Manager with extensive experience enhancing patient outcomes through exemplary quality care and collaboration with diverse healthcare providers. Proven track record in developing effective training plans and optimizing healthcare systems, ensuring the seamless implementation of physician orders. Known for commitment to building strong relationships with patients and referrals, often exceeding standard business hours to foster trust and accessibility. Proven ability to build rapport and effectively communicate, resulting in improved customer loyalty and repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Location Manager
Adapt Health
Hastings, MI
06.2022 - Current
- Conduct daily and weekly reports to ensure revenue is being claimed.
- Reviewed employee timesheets for accuracy before submitting them for payroll processing.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
- Developed and maintained relationships with vendors, suppliers, customers and employees.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Directed recruitment, hiring, and training of new staff members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Respiratory Support Technician
Adapt Health
Wyoming, Michigan
07.2019 - 06.2022
- Assisted in the implementation of customized care plans, focusing on patient wellness and comfort.
- Instructed patients on the proper use of medical equipment.
- Assisted patients during business hours and after with medical-related issues.
- Evaluated repair needs and delegated jobs to proficient team members.
- Maintained up-to-date job reports after service calls.
- Executed diagnostics, troubleshooting, and evaluations on medical equipment.
- Managed daily influx of up to 30 customer queries.
- Liaised with healthcare teams to deliver and manage care in patient homes.
Delivery Driver
Road Equipment Parts Center
Byron Center, MI
12.2017 - 01.2019
- Completed on-time deliveries by choosing the best and most efficient routes.
- Operated the vehicle safely in highly congested areas, with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Created and submitted delivery and DOT logs.
- Operated HI-Low.
Line Leader
Herman Miller
Zeeland, MI
10.2016 - 12.2017
- Tracked material orders and deliveries in accordance with company procedures.
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Reviewed demand forecasts to determine a realistic production approach and manage inventory comprehensively.
- Worked with raw materials to develop complete, commercially viable products.
- Prepared reports to evaluate workflow and production output to identify areas for targeted improvement.
Shift Supervisor
Rally House
Grandville, MI
06.2014 - 12.2016
- Prepared shift summary reports for the supervisor, and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Applied security, safety, and loss prevention strategies during shifts.
- Completed store opening and closing procedures, and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
Education
Associate of Arts - Marketing
Grand Rapids Community College
Grand Rapids, MI06-2015
High School Diploma -
Byron Center High School
Byron Center, MI05.2013
Skills
- Team supervision
- Payment collection
- Quality Control Analysis
- Staff training and development
- Electronic communication
- Equipment troubleshooting and maintenance
- Employee training and supervision
- Handling complaints
- Financial records oversight
- Expense tracking
- Relationship building
- Time management
- Task delegation
- Conflict resolution
- Policy and procedure adherence
- Retail store operations
Certification
Chauffeurs License
Education
Byron Center, MI,Grand Rapids, MI
Contact
Byron Center, MI 49315
Timeline
Location Manager
Adapt Health
06.2022 - Current
Respiratory Support Technician
Adapt Health
07.2019 - 06.2022
Delivery Driver
Road Equipment Parts Center
12.2017 - 01.2019
Line Leader
Herman Miller
10.2016 - 12.2017
Shift Supervisor
Rally House
06.2014 - 12.2016
Chauffeurs License
Associate of Arts - Marketing
Grand Rapids Community College
High School Diploma -
Byron Center High School
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