Charles Briden-Dudley
PEORIA,AZ
Summary
To grow with this company by adhering to and promoting company values, visions and goals for example, doing what is right for our customers and creating customers for life. Also bringing previous job experience and knowledge to help grow and assist with my new team. My strengths are culturally diverse, problem solving, team collaboration and peer leadership.
Overview
13
13
years of professional experience
Work History
Collection Specialist
JPM Chase Card Services
10.2023 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Data Entry-IRS Lockbox-Public Sector
Adecco
06.2023 - Current
- Company Overview: Client JPM Chase
- Responsibilities include-Receive and process sensitive lock box mail from documents scanned while maintaining a high level of productivity, sense of urgency and quality standards for my department
- In addition to balancing and rekey review
- Alpha numeric and 10 key
- Client JPM Chase
Loan Documentation Processor 4
Wells Fargo Home Mortgage
10.2020 - 01.2023
- Company Overview: Quality Assurance
- Responsible for performing a variety of loan documentation duties on moderately complex loans using comprehensive knowledge of policies and procedures for Wells Fargo home mortgage loan products while maintaining amazing accuracy and customer service skills
- Functions include but not limited to; Process of loan documents, ensuring compliance of loans, interpreting policies while analyzing applicants, property and loan documentation
- Ensuring all required verification and loan documentation are completed prior to underwriter review of loans and assisting in training of new hires
- Quality Assurance
- Contributed positively to departmental goals by consistently meeting or exceeding performance targets related to accuracy rate and processing speed.
Loan Document Specialist 4 (Loan Closing Officer)
Wells Fargo SBA Lending
06.2018 - 10.2020
- Company Overview: sense /BBG Wholesale Lending
- Responsible for performing a variety of loan documentation duties on moderately complex loans using comprehensive knowledge of policies and procedures for SBA loan products
- Functions include but not limited to; Process of loan documents, ensuring compliance of loans, interpreting policies while analyzing applicants, property and loan documentation
- Ensuring all required verification and loan documentation completed prior to loan closing package release to title companies and internal customers and funding of SBA loans and lastly ensuring subsequent follow up to both internal and external customer
- Ordered and reviewed title reports for accuracy
- Reviewed and approved residential and commercial appraisal reports
- Sense /BBG Wholesale Lending
Home Loan Processor 3
Wells Fargo Home Equity
12.2011 - 06.2018
- Company Overview: Home Mortgage Lending
- Responsible for performing a variety of loan documentation duties on moderately complex loans using comprehensive knowledge of policies and procedures for Home Equity products
- Functions included processing of loan documents, pipeline management, ensuring compliance of loans, interpreting policies while analyzing applicants, property and loan documentation
- Ensuring all required verification and loan documentation completed prior to hand off to closing department for documents release to title companies and internal and external customers and lastly ensuring subsequent follow up to both internal and external customers
- Ordered and reviewed title reports
- Ordered and reviewed appraisal reports residential
- Was SAFE registered and NMLS ID
- Home Mortgage Lending
Education
Certificate - Telecommunications
Rio Salado University
Temple, NH05.2004
Skills
- Intermediate Microsoft Office skills
- Mortgage and commercial appraisal
- Title review
- Data Entry
- Attention to detail
- Accuracy skills
- Time Management
- MS Teams
- MS Outlook
- 10 key
- General ledger
- High adaptability to change(s)
- Goal-Oriented
References
References are available upon request.
Timeline
Collection Specialist
JPM Chase Card Services
10.2023 - Current
Data Entry-IRS Lockbox-Public Sector
Adecco
06.2023 - Current
Loan Documentation Processor 4
Wells Fargo Home Mortgage
10.2020 - 01.2023
Loan Document Specialist 4 (Loan Closing Officer)
Wells Fargo SBA Lending
06.2018 - 10.2020
Home Loan Processor 3
Wells Fargo Home Equity
12.2011 - 06.2018
Certificate - Telecommunications
Rio Salado University
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