Charles Bridges
Wichita Falls,TX
Summary
I have 20+ years of Customer Service/Management experience that included specific roles such as delivery, sales, recruiting, logistics and scheduling. I have a strong work ethic and ability to learn and adapt quickly. My most recent award earned was the 2023 Q1 top performer with Home Depot/Results Company. Regularly achieved top performance metrics across multiple accounts. Led Hollister Store as top performing in district 3 months in a row.
Overview
15
15
years of professional experience
Work History
Rural Mail Carrier
USPS
10.2023 - Current
- Delivered mail efficiently across designated rural routes, ensuring timely service to all customers.
- Managed daily distribution of packages and letters, adhering to established postal regulations.
- Operated postal delivery vehicles safely, maintaining compliance with traffic laws and safety standards.
- Maintained accurate records of deliveries and pickups, ensuring accountability and transparency in service operations.
- Assisted in training new mail carriers on route navigation and operational procedures for optimal performance.
Operational Specialist
MPEC
06.2023 - 10.2023
- Assist the Facilities and Operations Manager, general maintenance work and ensure client specifications for events are met, event setup and tear-down, etc.
- Streamlined operational workflows to enhance efficiency and reduce processing times.
Floor Supervisor
The Results Company
04.2017 - 06.2023
- Learned 6 different accounts during tenure and top performer in all of them. Moved into many different roles including coaching, account certification and floor support management.
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored staff on effective customer service techniques and operational protocols.
Manager
The Deep End
09.2019 - 05.2021
- Helped start a local barcade with friends of mine. Supervised 2-3 employees at most times of operation assisting with all areas. Duties included overseeing all daily activities including counting money, security, party planning, running sound for music/comedy performances and hosting karaoke.
Assistant Manager
Game Exchange
06.2016 - 03.2017
- Led team in day-to-day customer service duties. I was responsible for inbound logistics and currency duties.
Store Manager
Hollister Co.
06.2012 - 03.2016
- Started as an assistant manager and took over store manager role. Managed every aspect of the store including recruiting, scheduling, logistics, asset protection and overall customer service.
Server
Alfredos Mexican Cafe
04.2011 - 03.2012
- Job duties included serving food, cleaning and general customer service.
Education
Bachelor's Degree - BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
Midwestern State University
01.2012
Skills
- Customer Service
- Customer Relationship Management (CRM)
- Management
- Project Management
- Coaching
- Leadership
- Team Leadership
- Computer Literacy
- Scheduling
- Logistics Management
- Route planning
- Package handling
- Weather preparedness
Timeline
Rural Mail Carrier
USPS
10.2023 - Current
Operational Specialist
MPEC
06.2023 - 10.2023
Manager
The Deep End
09.2019 - 05.2021
Floor Supervisor
The Results Company
04.2017 - 06.2023
Assistant Manager
Game Exchange
06.2016 - 03.2017
Store Manager
Hollister Co.
06.2012 - 03.2016
Server
Alfredos Mexican Cafe
04.2011 - 03.2012
Bachelor's Degree - BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
Midwestern State University
Honors & Awards
2023 Q1 Top Performer - The Results Company
May 2023
Earned for being top performer in customer satisfaction, customer ease and likeliness to return.