Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Charles Broadie

Charles Broadie

Philadelphia,PA

Summary

Detail-oriented Assistant Manager offers more than 10 + year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

30
30
years of professional experience

Work History

Assistant General Manager

Wingstop Restaurant
Philadelphia, PA
03.2023 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Ensured that customer service standards were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Prepared weekly schedules for staff members based on their availability.

Assistant Manager

Papa Johns Pizzeria
Feasterville, PA
04.2022 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Oversaw budgeting responsibilities, reducing costs and increasing margins.
  • Evaluated performance of team members and provided consistent coaching to improve skills.

Computer Repair Technician

Charles Computer Services
Philadelphia, PA
05.2010 - Current
  • Checked in computers and performed diagnostics for repair.
  • Updated or installed software for customers to ensure computer efficiency.
  • Assisted customers with new computer and accessory purchases.
  • Performed inventories on computers and computer repair equipment.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Detected and corrected error messages within software and hardware reporting systems.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.

Granulation Operator

International Vitamin Corporation
Philadelphia, PA
10.2021 - 05.2022
  • Assessed and corrected jams in equipment.
  • Rotated among various workstations, performing work necessary to meet production needs.
  • Maintained production and quality documentation.
  • Troubleshot and diagnosed equipment malfunctions to minimize downtime.
  • Handled various mechanical and technical machinery during manufacturing process.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Utilized hand and power tools and heavy machinery during manufacturing processes.
  • Taught new employees machine operation techniques and important business procedures.
  • Learned and followed safety and emergency procedures.
  • Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
  • Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
  • Measured and graded batches of raw materials to feed into production machinery.
  • Monitored product flow through feed conveyor.
  • Reported failures, malfunctions or wear issues on equipment to supervisor.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Inspected finished products to verify conformity to quality standards.
  • Discovered and fixed root causes of issues negatively impacting production performance.
  • Checked control panel and gauges during equipment operation.

Warehouse Forklift Driver

J & J Staffing
Pennsauken, NJ
06.2002 - 04.2007
  • Coordinated work across departments to keep teams on track with company goals.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
  • Determined performance goals and offered tactics for achieving milestones.
  • Picked and palletized orders to build delivery loads.
  • Inspected forklift daily before operating, corrected low fluid levels and followed operating procedures, guidelines and safety rules.
  • Filled out inspection logs at beginning of each shift.
  • Completed shipping and receiving paperwork, adeptly used radio frequency scanner and cross-checked quantity, quality, labeling and addressing of orders to verify accuracy.
  • Followed daily servicing plan to perform routine checks on forklift equipment.
  • Performed inventory control using computerized tools, physical counts and cycle counts and kept quality standards high for audits, thereby quantifying accurate inventory counts.
  • Reviewed work orders to determine material and equipment needed to execute freight movement.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Maintained current forklift training and certification as required by company policies.
  • Unloaded incoming items from trucks and rail cars and transported materials to staging area.
  • Transported material to correct locations and documented inventory changes.
  • Inspected lifts before use to prevent damage to goods.
  • Reported safety and quality issues to management.
  • Tied and secured loads to prevent shifting or damage to items.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Prepared finished stock for shipment by identifying, pulling and packing product.
  • Checked shipments for damaged or incorrect items.
  • Troubleshot problems to resolve equipment issues.
  • Maintained yard appearance, keeping ground clean and clear.
  • Operated power material handling equipment to accurately select and palletize loads.
  • Used handheld scanners for warehouse management system compliance.

Assistant Manager

Shoney's Restaurant
Blackwood, NJ
06.1993 - 12.1999
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Assisted manager in planning and implementing strategies to attract customers and maximize sales.

Education

Some College (No Degree) -

Rowan College At Gloucester County
Sewell, NJ

Skills

  • Technical Proficiency
  • Hiring and Training
  • Recruitment and Hiring
  • Problem Resolution
  • Employee Coaching and Motivation
  • Team Leadership
  • Teamwork and Collaboration
  • Team Building
  • Time Management
  • Sales Monitoring
  • Managing Operations and Efficiency
  • Staff Training
  • Goal Setting
  • Work Planning and Prioritization
  • Hiring and Recruitment
  • Employee Scheduling
  • Training and Development Skill
  • Hardware and software installation
  • Security issues troubleshooting
  • Desktop component change management
  • Printer repair
  • Remote worker setup

Accomplishments

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  • Load and shrink wrfer major hardware or software ndors or technicians for service
  • T up equipment for employee use stallation of cables, operating sy cables, ter commands and observe syste erations and detect errors
  • Nswer user inquiries regarding co resolve problems
  • Versee the daily performance of
  • STAFFING
  • Cherry hill, NJRemove Watermark
  • Wondershare
  • PDFelementDENTIALS AND LICENSES e icrosoft operating systems and a
  • Wonder
  • PDFelemeRemove Watermark
  • Wondershare
  • PDFelement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant General Manager

Wingstop Restaurant
03.2023 - Current

Assistant Manager

Papa Johns Pizzeria
04.2022 - Current

Granulation Operator

International Vitamin Corporation
10.2021 - 05.2022

Computer Repair Technician

Charles Computer Services
05.2010 - Current

Warehouse Forklift Driver

J & J Staffing
06.2002 - 04.2007

Assistant Manager

Shoney's Restaurant
06.1993 - 12.1999

Some College (No Degree) -

Rowan College At Gloucester County

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Charles Broadie