Charles Brower
Brooklyn,NY
Summary
Dedicated and motivated individual with the skills and years of experience needed to support staff, sales, business accounts, customer relations, marketing, and logistical programs at a management level. Demonstrated the ability to manage multiple projects concurrently with strong detail, problem solving and follow-through capabilities. Extremely loyal individual with commitment to personal and professional growth.
Overview
13
13
years of professional experience
Work History
Regional Territory Manager
Lira Clinical
New York, NY
03.2017 - Current
- Managed, Serviced, and Supervised Medical/Spa offices for over 200 locations thoroughout NY,NJ,PA,MD,DC,VA,DE
- Provided leadership, insight and mentoring to newly acquired clients to supply knowledge of various programs, technology, modalities, and products
- Developed relationships with prospects to expand sales territory.
- Managed customer accounts to attain sales goals and distribution targets.
- Assessed client needs and suggested product solutions.
- Developed solid connections with customers to promote products.
- Expanded business, developed revenue and managed market gains.
- Aligned procedures and protocols with changing business demands.
- Delivered customer orders and collected payments to keep accounts current.
- Initiated sales process by preparing contracts and drafting proposals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Coached staff on strategies to enhance performance and sales
Accounting Assistant
See Management
New York, NY
06.2018 - 05.2020
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Prepared weekly payroll for team of salaried and hourly employees.
- Developed tracking reports to keep management informed of due and past due vendor invoices.
Operations and Office Manager
Lira Clinical/Aesthetics Pro
Palm Beach Gardens, FL
06.2013 - 02.2017
- Responsible for all East Coast Distribution at start-up location
- Coordinated shipping and delivery requirements
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Promote and sell materials, equipment, and other items in retail settings
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail clients.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Troubleshot and formulated strategies for expected and unanticipated logistics issues.
- Identified and resolved shipping and packaging errors.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Worked collaboratively with customers and staff at various levels.
- Saved costs through negotiating contracts with freight companies and suppliers.
Director of Events
Lira Clinical
Palm Beach Gardens, FL
06.2013 - 01.2017
- Plan and execute special events, parties, corporate sales meetings, symposiums, account training, and trade shows
- Coordinate services for events such as: all travel accommodations for participants, facilities, catering, signage, displays, special needs requirements, printing and event security
- Meet with sponsors and organizing committees to plan scope and format of events
- Create and prepare agendas for committee, board, and other meetings
- Coordinated audio-visual equipment, displays, and other event needs
- Negotiate contracts with hotels, convention centers and key note speakers
- Plan and develop programs, agendas, budgets, and services according to executive requirements
- Hire, train, and supervise volunteers and support staff required for events.
Executive Personal Assistant
Image Skincare
Lantana, FL
12.2011 - 05.2013
- Met with individuals, special interest groups and others on behalf of executives, committees and boards of directors
- Manage and maintain executives’ schedules
- Coordinated all travel accommodations for executives’
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
Account Executive
Image Skincare
Lantana, FL
12.2011 - 05.2013
- Responsible for all customer accounts and customer service
- Consulted with potential customers regarding product needs and services
- Directed, coordinated, and reviewed activities in sales, service accounting and record keeping
- Responsible for all shipping and receiving of products
- Maintained relationships with new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answered customers' questions about products, prices, availability, or credit terms
- Conducted classes to teach procedures to staff
- Communicated with network personnel and web site hosting agencies to address hardware or software issues
- Assessed customer needs and priorities through conducting surveys or other methods
- Developed and documented style guidelines for web site content
- Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution
- Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Education
Bachelor of Science - Finance, Business Management
Pennsylvania State University
University Park, PASkills
- Account/Budget Management
- Consultative Seller
- Problem Solving
- Quick Books, Nutshell, Versa-Commerce, Magento, SAP
- Networking
- Computer Proficient (Word, Excel, PP)
- Creative and Innovative
- Leadership
- Team/Goal Oriented/Support
- Developed Positive Workspace Relationships
Timeline
Accounting Assistant
See Management
06.2018 - 05.2020
Regional Territory Manager
Lira Clinical
03.2017 - Current
Operations and Office Manager
Lira Clinical/Aesthetics Pro
06.2013 - 02.2017
Director of Events
Lira Clinical
06.2013 - 01.2017
Executive Personal Assistant
Image Skincare
12.2011 - 05.2013
Account Executive
Image Skincare
12.2011 - 05.2013
Bachelor of Science - Finance, Business Management
Pennsylvania State University
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