Charles Brown
Yonkers
Summary
Dynamic Licensed Insurance Sales Agent with State Farm, adept at problem-solving and effective communication. Achieved high client satisfaction through personalized consultations and streamlined policy renewals. Proven ability to nurture leads and upsell services, enhancing client retention and driving sales growth. Strong teamwork and time management skills demonstrated through volunteer work.
Energetic and personable with natural aptitude for client relations and communication. Possesses foundational knowledge of insurance products and policies, along with skills in sales and customer service. Committed to helping clients find best solutions to meet their insurance needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent
State Farm
05.2023 - 05.2025
- Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
- Streamlined policy renewal processes for improved efficiency and client retention rates.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Managed existing accounts with a high level of professionalism, addressing any concerns or changes in coverage as needed.
- Conducted regular follow-ups with prospective clients, nurturing leads and converting them into loyal customers.
- Increased client satisfaction by providing personalized insurance consultations and recommendations.
- Assisted colleagues during peak business hours ensuring efficient workflow within the office.
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
Student Volunteer
Hopecommunityservices
04.2024 - 04.2024
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Positively impacted the lives of countless individuals within the community by dedicating time, energy, and passion towards meaningful causes as a student volunteer.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
Education
BBA - Business Management
Iona College
New Rochelle, NY05-2027
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Quotes and sales
- Multitasking Abilities
- Effective communication
- Interpersonal skills
Certification
- Personal lines insurance License - 2 years
Timeline
Student Volunteer
Hopecommunityservices
04.2024 - 04.2024
Licensed Insurance Sales Agent
State Farm
05.2023 - 05.2025
BBA - Business Management
Iona College
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