Experienced with managing client relationships and ensuring high levels of customer satisfaction. Utilizes team leadership and problem-solving skills to address client needs and improve service delivery. Track record of implementing customer-focused strategies and fostering collaborative environments.
Overview
11
11
years of professional experience
Work History
Deli Clerk
Publix
04.2025 - Current
Greeted customers at counter to fulfill requests and answer questions.
Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Scheduling Coordinator
All Ways Caring HomeCare
02.2024 - 10.2024
Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Worked with manager and supervisor to plan and coordinate production schedules.
Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Direct Support Professional
ComCare Inc.
11.2022 - 02.2024
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Resident Care Director
Rutherford Assisted Living
02.2022 - 05.2022
Recruit/Hire/Supervise and Schedule Residential Assistants/CNAs to proved proper procedures and care standards.
Updated Client CarePlans to meet residents' needs, safely and effectively.
Coordinated care with external agencies to best support resident needs.
Audited charts and medication to check compliance.
Set and updated staff schedules, delegated assignments and monitored performance.
Conducted admissions assessments to determine patient conditions and risk levels.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Communicated with patients, ensuring that medical information was kept private.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Created customized care plans, working with families to assess and meet individual needs.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Senior Client Service Manager
Senior Helpers Nashville
06.2020 - 02.2022
Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Performed duties and provided service in accordance with established operating procedures and company policies.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Scheduled and attended meetings with clients and prospective clients as requested.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
Operated multi-line telephone system to independently handle over 150 -250 calls each day.
Conducted 15-20 phone calls daily to establish first contact with potential clients, set meetings with Marketing/Assessment Director and/or Branch Administrator.
Guided/Lead/Overseen Client Services Mangers in other five (5) branches.
Processed and approved all scheduling changes to executive calendars by using Generations/ClearCare, United Healthcare EVV, Amerigroup EVV, and Bluecare/Sandata.
Client Services Manager
Senior Helpers Nashville
01.2018 - 06.2020
Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Performed duties and provided service in accordance with established operating procedures and company policies.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Scheduled and attended meetings with clients and prospective clients as requested.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
Operated multi-line telephone system to independently handle over 80-150 calls each day.
Conducted 15-20 phone calls daily to establish first contact with potential clients, set meetings with Marketing/Assessment Director and/or Branch Administrator.
Processed and approved all scheduling changes to executive calendars by using Generations/ClearCare, United Healthcare EVV, Amerigroup EVV, and Bluecare/Sandata.
Scheduling Coordinator
Senior Helpers Nashville
05.2017 - 01.2018
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Worked with manager and supervisor to plan and coordinate production schedules.
Developed and implemented scheduling policies.
Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
Generated reports and tracked data to monitor operational priorities and scheduling.
Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
Played key role in organizing company-wide events, managing schedules to maximize attendance.
Processed and approved all scheduling changes to executive calendars by using Generations/ClearCare, United Healthcare EVV, Amerigroup EVV, and Bluecare/Sandata.
Caregiver
Senior Helpers Nashville
02.2017 - 05.2017
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted patients with self-administered medications.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Technician
Expert Water Removal
07.2016 - 01.2017
Maintained quality assurance and customer satisfaction objectives.
Executed diagnostics, troubleshooting and evaluations .
Completed job reports and logs immediately following service calls.
Managed team performance by training, mentoring, disciplining and motivating employees.
CAP 1 Associate
Walmart
09.2015 - 06.2016
Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
Counted supplies in stock room and posted totals to inventory records using RF scanner.
Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
Secured accurate item pricing through use of markdown audits.
Coached team on best practices for shipment, sales floor replenishment and product presentation.
Support Staff
Comcare Inc
11.2014 - 03.2015
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.