Summary
Overview
Work History
Education
Skills
Timeline
Generic
CHARLES BROWN

CHARLES BROWN

Summary

Experienced with managing client relationships and ensuring high levels of customer satisfaction. Utilizes team leadership and problem-solving skills to address client needs and improve service delivery. Track record of implementing customer-focused strategies and fostering collaborative environments.

Overview

11
11
years of professional experience

Work History

Deli Clerk

Publix
04.2025 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Scheduling Coordinator

All Ways Caring HomeCare
02.2024 - 10.2024
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.

Direct Support Professional

ComCare Inc.
11.2022 - 02.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Resident Care Director

Rutherford Assisted Living
02.2022 - 05.2022
  • Recruit/Hire/Supervise and Schedule Residential Assistants/CNAs to proved proper procedures and care standards.
  • Updated Client CarePlans to meet residents' needs, safely and effectively.
  • Coordinated care with external agencies to best support resident needs.
  • Audited charts and medication to check compliance.
  • Set and updated staff schedules, delegated assignments and monitored performance.
  • Conducted admissions assessments to determine patient conditions and risk levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with families to assess and meet individual needs.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.

Senior Client Service Manager

Senior Helpers Nashville
06.2020 - 02.2022
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
  • Operated multi-line telephone system to independently handle over 150 -250 calls each day.
  • Conducted 15-20 phone calls daily to establish first contact with potential clients, set meetings with Marketing/Assessment Director and/or Branch Administrator.
  • Guided/Lead/Overseen Client Services Mangers in other five (5) branches.
  • Processed and approved all scheduling changes to executive calendars by using Generations/ClearCare, United Healthcare EVV, Amerigroup EVV, and Bluecare/Sandata.

Client Services Manager

Senior Helpers Nashville
01.2018 - 06.2020

Interacted with clients on regular basis to quickly alleviate issues and provide project updates.

  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
  • Operated multi-line telephone system to independently handle over 80-150 calls each day.
  • Conducted 15-20 phone calls daily to establish first contact with potential clients, set meetings with Marketing/Assessment Director and/or Branch Administrator.
  • Processed and approved all scheduling changes to executive calendars by using Generations/ClearCare, United Healthcare EVV, Amerigroup EVV, and Bluecare/Sandata.

Scheduling Coordinator

Senior Helpers Nashville
05.2017 - 01.2018
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed and implemented scheduling policies.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Played key role in organizing company-wide events, managing schedules to maximize attendance.
  • Processed and approved all scheduling changes to executive calendars by using Generations/ClearCare, United Healthcare EVV, Amerigroup EVV, and Bluecare/Sandata.

Caregiver

Senior Helpers Nashville
02.2017 - 05.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Technician

Expert Water Removal
07.2016 - 01.2017
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations .
  • Completed job reports and logs immediately following service calls.
  • Managed team performance by training, mentoring, disciplining and motivating employees.

CAP 1 Associate

Walmart
09.2015 - 06.2016
  • Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
  • Secured accurate item pricing through use of markdown audits.
  • Coached team on best practices for shipment, sales floor replenishment and product presentation.

Support Staff

Comcare Inc
11.2014 - 03.2015
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Education

High School Diploma -

Chuckey Doak High School
Afton, TN
05-2010

Skills

  • Employee Recruitment and Hiring
  • Employee Work Scheduling
  • Service Utilization Improvements
  • Employee Performance Evaluations
  • Staffing Requirements
  • Coaching and Mentoring
  • Employee Training Program
  • Conducting Assessments
  • Resident Supervision
  • Customer Satisfaction
  • HIPAA Guidelines
  • Staff Meetings

Timeline

Deli Clerk

Publix
04.2025 - Current

Scheduling Coordinator

All Ways Caring HomeCare
02.2024 - 10.2024

Direct Support Professional

ComCare Inc.
11.2022 - 02.2024

Resident Care Director

Rutherford Assisted Living
02.2022 - 05.2022

Senior Client Service Manager

Senior Helpers Nashville
06.2020 - 02.2022

Client Services Manager

Senior Helpers Nashville
01.2018 - 06.2020

Scheduling Coordinator

Senior Helpers Nashville
05.2017 - 01.2018

Caregiver

Senior Helpers Nashville
02.2017 - 05.2017

Technician

Expert Water Removal
07.2016 - 01.2017

CAP 1 Associate

Walmart
09.2015 - 06.2016

Support Staff

Comcare Inc
11.2014 - 03.2015

High School Diploma -

Chuckey Doak High School