Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Brown

Ramona,CA

Summary

Dynamic billing analyst with proven expertise at SDGE in enhancing operational efficiency and resolving customer billing. Skilled in invoice processing and sharing best practices for department efficiency, I excel in fostering relationships and adapting to new challenges. I am committed to delivering outstanding results.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Efficient billing professional with 4 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

7
7
years of professional experience

Work History

Associate Billing Analyst

SDGE
04.2022 - Current
  • Corrected system errors so that customer invoices were not delayed.
  • Assisted with Tiger Teams to address large volume BPEM s to assist with Billing Department Goals.
  • Managed Collective Bill to assist large customers with organizing their multiple accounts into one cohesive statement.
  • Created efficiencies in collective bill to mass add EDI accounts.
  • Worked with Account Executives to address Collective Bill customer concerns and questions.
  • Currently managing the Employee Discount Program request, questions, and concerns that SDGE Employees may have.
  • Creating new efficiencies for the Employee Discount program to make the process of adding and removing the discount an easier process.
  • Utilized various software programs to process delayed invoices.
  • Collaborated with the CCC to resolve disputes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operational efficiency within the Department..

Energy Services Specialist I

SDGE
04.2018 - 04.2022
  • Addressed high-volume customer contact to resolve questions, concerns, and customer emergenices.
  • Shared best practices and to ensure consistent service standards across the department.
  • Analyzed customer High Bill concerns and made customer contact to address questions regarding their billing.
  • Developed strong relationships with customers, fostering trust through exceptional service delivery.
  • Worked the online chat contact for customers to help with department call volume by providing a quick and convenient portal for customer concerns.
  • Proof read and provided feedback for the training material used by the CCC for the transition from CISCO to SAP/C4C.

Education

Bachelor of Arts - History

California State University, Northridge
Northridge
06-2006

Skills

  • Teamwork
  • Teamwork and collaboration
  • Vendor invoice processing
  • Customer service support
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Attention to detail
  • Adaptability and flexibility
  • Excellent communication
  • Self motivation
  • Microsoft office
  • Verbal and written communication
  • Problem-solving aptitude
  • Documentation skills
  • Interpersonal skills
  • Billing systems
  • Billing and invoicing
  • Data analysis
  • Correspondence

Timeline

Associate Billing Analyst

SDGE
04.2022 - Current

Energy Services Specialist I

SDGE
04.2018 - 04.2022

Bachelor of Arts - History

California State University, Northridge

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