Charles Brumley
Whatley,AR
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Field Claims Manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crop Adjuster
NAU Country Insurance
11.2023 - Current
- Completed contact on new losses assigned in accordance with accountability standards.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Skillfully negotiated settlements between insurers and policyholders, ensuring fair resolutions for all parties involved.
- Examined claims forms and other records to determine insurance coverage.
- Provided comprehensive training to new adjusters, ensuring consistent quality in field assessments.
- Assisted underwriters with accurate risk assessment through detailed field reports and analyses.
- Reviewed new claim reports to determine correct handling procedures required for individual claims.
- Contributed to company growth by establishing a positive reputation within the agricultural community through excellent service delivery.
- Authorized and approved claims payments within delegated authority.
- Conducted regular follow-ups with clients post-claim resolution to ensure long-term satisfaction and relationship-building opportunities.
- Improved crop yield estimates by conducting thorough field inspections and assessments.
- Maintained up-to-date knowledge of agricultural trends and developments for informed decision-making during claim investigations.
- Followed up with insured individuals regarding premium and deductibles payments.
- Demonstrated exceptional problem-solving skills in addressing unique challenges faced by clients during the claims process.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Organized, planned and documented materials for MPCI and Hail claims.
- Documented information gathered in field and uploaded data to company database for efficient processing using Easy Adjuster Pro.
- Organized, planned and documented materials for MPCI and Hail claims.
- Documented information gathered in field and uploaded data to company database for efficient processing using Easy Adjuster Pro.
- Consistently met deadlines for claims processing, contributing to overall customer satisfaction levels.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Enhanced claim processing efficiency with meticulous documentation of crop damage and loss.
- Evaluated weather-related factors for accurate determination of crop losses and insurance claims.
- Ensured compliance with government regulations and industry standards during all aspects of the claims process.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Developed strong relationships with clients through clear communication and timely updates on claim status.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Crop Adjuster
Great American Crop Insurance
01.2019 - 11.2023
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Skillfully negotiated settlements between insurers and policyholders, ensuring fair resolutions for all parties involved.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed new claim reports to determine correct handling procedures required for individual claims.
- Contributed to company growth by establishing a positive reputation within the agricultural community through excellent service delivery.
- Improved crop yield estimates by conducting thorough field inspections and assessments.
- Maintained up-to-date knowledge of agricultural trends and developments for informed decision-making during claim investigations.
- Followed up with insured individuals regarding premium and deductibles payments.
- Demonstrated exceptional problem-solving skills in addressing unique challenges faced by clients during the claims process.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Organized, planned and documented materials for MPCI and Hail claims.
- Documented information gathered in field and uploaded data to company database for efficient processing using Great Ag.
- Consistently met deadlines for claims processing, contributing to overall customer satisfaction levels.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Enhanced claim processing efficiency with meticulous documentation of crop damage and loss.
- Evaluated weather-related factors for accurate determination of crop losses and insurance claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Developed strong relationships with clients through clear communication and timely updates on claim status.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Wynne High School
Wynne, AR05.1998
Skills
- Settlement Negotiations
- Weather pattern understanding
- Team Training
- Critical Thinking
- Risk Management
- Claims adjustment
- Crop Damage Assessment
- Computer Skills
- Claims Evaluation
- Claims
- Microsoft Office Suite
- Insurance policy coverage knowledge
Certification
- Licensed Arkansas Crop Adjuster - 2019-2024
- Licensed louisianna Crop Adjuster - 2019-2024
Timeline
Crop Adjuster
NAU Country Insurance
11.2023 - Current
Crop Adjuster
Great American Crop Insurance
01.2019 - 11.2023
High School Diploma -
Wynne High School