Charles Burch
LYNN,MA
Summary
RMS Manager and Police Officer with extensive experience in law enforcement operations, specializing in incident and arrest reports management systems. Demonstrates strong skills in technical support, process improvement, and project management, enhancing data accuracy and security. Proven track record of fostering teamwork and innovation while optimizing systems for improved efficiency and data integrity in high-pressure environments.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
32
32
years of professional experience
Work History
RMS Manager/Police Officer
Boston Police
04.2019 - 08.2024
- Managed Boston Police RMS/Mark43 systems, enhancing data accuracy and security
- Oversaw NIBRIS (National Incident-Based Reporting System) reporting and property evidence management, ensuring compliance and efficiency
- Managed Boston Police Arrest Reports RMS/Cometnix, improving efficiency in processing and record-keeping
- Mark43/Property and Evidence Manager
- Mark43 Mobile Apps and IOS Apps Manager
- C-Cure9000, Led security card access management, strengthening facility security protocols and access control
- Administered print server operations, ensuring seamless document management and distribution
- Led development of critical applications, ensuring compliance with security protocols and improving operational efficiency
- Optimized RMS/Mark43 systems, enhancing data integrity and security protocols for law enforcement operations and improving efficiency and accuracy
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Private Details Lead Officer / Community Service Officer
Boston Police
01.1993 - 03.2019
- Private Detail Lead Officer
- Led private security operations, ensuring safety for high-profile events and individuals
- Implemented strategic security protocols, resulting in enhanced protection and efficiency
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Trained and supervised a team of officers, fostering a collaborative and disciplined environment
- Community Service Officer
- Collaborated with community leaders to enhance public safety and trust
- Resolved local disputes and improved neighborhood relations
- Facilitated educational programs, increasing civic engagement
- Reported on community activities, driving policy improvements
Education
Bachelor Degree - Criminal Justice
Curry College
Milton, Mass01.2002
Associate's Degree - Criminal Justice
Quincy College
Quincy, Mass01.2001
Certificate Program - Client Server Programing
Boston University
Boston, MA01.1997
Skills
- Data Analysis (Skillful)
- Project Management (Experienced)
- Process Improvement (Experienced)
- Technical Support (Expert)
- Customer service
- Team leadership
- Time management
- Decision-making
- Cross-functional teamwork
- Customer relationship management (CRM)
Timeline
RMS Manager/Police Officer
Boston Police
04.2019 - 08.2024
Private Details Lead Officer / Community Service Officer
Boston Police
01.1993 - 03.2019
Associate's Degree - Criminal Justice
Quincy College
Bachelor Degree - Criminal Justice
Curry College
Certificate Program - Client Server Programing
Boston University
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