Charles Buyrn
Portsmouth,VA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
21
21
years of professional experience
Work History
Store Manager
T-Mobile/Sprint
Chesapeake, VA
12.2004 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Assistant Store Manager
Sprint
Chesapeake, VA
06.2003 - 12.2004
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Representative
Sprint
Chesapeake, VA
06.2001 - 09.2003
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Education
Bachelor of Science - Finance
Old Dominion University
Norfolk, VA 12.2000
Skills
- Staff Supervision
- Administrative Management
- Policies and Procedures
- Problem Anticipation and Resolution
- Payroll Management
- Cash Management
Accomplishments
- Supervised team of 10 staff members.
Timeline
Store Manager
T-Mobile/Sprint
12.2004 - 08.2022
Assistant Store Manager
Sprint
06.2003 - 12.2004
Sales Representative
Sprint
06.2001 - 09.2003
Bachelor of Science - Finance
Old Dominion University
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