Charles Cafiero
Maryville,TN
Summary
Dynamic business owner with a proven track record in small business operations and strategic planning. Successfully enhanced customer satisfaction and loyalty through targeted marketing and personalized service at Self Employed. Adept at financial management and employee development, fostering a motivated team to drive revenue growth and market expansion.
Overview
40
40
years of professional experience
Work History
Business Owner/Operator
Self Employed
03.1976 - 05.1998
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Trained and motivated employees to perform daily business functions.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
- Evaluated business risks regularly to develop appropriate mitigation strategies aimed at minimizing potential negative impacts on the organization''s success/growth trajectory.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate Of Arts - Insurance
Broward College
Fort Lauderdale, FL02.1975
High School Diploma - General Studies
Hollywood Hills High
Hollywood, FL06.1972
Skills
- Small business operations
- Sales tactics
- Financial reporting
- Personnel management
- Marketing expertise
- Contract negotiation
- Sales strategy
- Operations management
- Customer relations
- Employee training
- Customer service
- Start-up operations
- Strategic planning
- Financial management
- Regulatory compliance
- Business administration
- Attention to detail
- Negotiation and persuasion
- Trends analysis
- Professional networking
- Business marketing
- Bookkeeping
- Staff hiring
- Financial administration
- Consulting
- Sales development
- Entrepreneurial personality
- Driven and determined
- Staff management
- Sales planning
- Public speaking
- Coaching and mentoring
- Business planning
- Sales strategics
- Negotiation
- Incident response
- Policies and procedures development
- Social media marketing
- Organizational development
- Human resources management
- Employee development
- Verbal and written communication
- Industry trend tracking
- Sales oversight
- Staff training/development
- Business leadership
- Management team building
- Business management
- Decision-making
- Direct sales
- Customer service management
- Sales promotion
- Effective leader
- Sales strategies
- Finance and accounting oversight
- Scheduling
Timeline
Business Owner/Operator
Self Employed
03.1976 - 05.1998
Associate Of Arts - Insurance
Broward College
High School Diploma - General Studies
Hollywood Hills High
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