Summary
Overview
Work History
Education
Skills
Timeline
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Charles Calderon

Pleasanton,Texas

Summary

Dynamic Night Operations Assistant Store Manager at The Home Depot Inc, skilled in employee training and operational efficiency. Achieved exceptional customer service ratings while implementing effective merchandising strategies. Proven ability to enhance team collaboration and reduce turnover through strong relationship building and conflict resolution. Committed to driving performance improvements and fostering a positive work environment.

Experienced with managing night operations and optimizing store performance. Utilizes strong organizational and leadership skills to ensure smooth operations. Track record of effective problem-solving and maintaining high operational standards.

Diligent [Desired Position] with proven track record in managing night operations seamlessly. Demonstrated ability to oversee store activities and ensure efficient processes. Leveraged organizational skills and problem-solving to maintain high standards and operational excellence.

Professional with strong background in retail management, adept at overseeing night operations and ensuring optimal store performance. Skilled in team collaboration, problem-solving, and driving results. Known for flexibility in dynamic environments and committed approach to achieving objectives. Proficient in inventory management, staff supervision, and customer service excellence.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

29
29
years of professional experience

Work History

Night Operations Assistant Store Manager

The Home Depot Inc
08.2004 - Current
  • Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
  • Managed cash handling procedures efficiently, reconciling registers at the end of each shift to maintain accuracy in financial reporting.
  • Maintained store security by adhering to established protocols, conducting frequent checks of the premises, and monitoring surveillance systems as needed.
  • Supported store promotional events by creating attractive merchandise displays that showcased featured products effectively during overnight hours.
  • Achieved excellent customer service ratings through attentive assistance and prompt resolution of issues encountered during the night shift.
  • Collaborated with other store managers to develop best practices for night shift operations, resulting in improved overall performance.
  • Coordinated with vendors on deliveries and shipments during off-peak hours for minimal disruption to daily operations.
  • Utilized company software systems proficiently for inventory management, employee scheduling, timekeeping, sales tracking, among other essential tasks.
  • Assisted in developing employee schedules that maximized productivity while adhering to labor laws and budgetary constraints.
  • Adapted quickly to changing priorities and tasks, effectively managing multiple responsibilities simultaneously during busy periods.
  • Mentored new team members, providing them with the necessary training and support to excel in their roles as Night Operations Assistants.
  • Contributed to the development of annual budgets for night operations, ensuring efficient allocation of resources and effective cost control measures.
  • Enhanced store efficiency by streamlining night shift operations and implementing effective management strategies.
  • Optimized inventory management by accurately tracking stock levels and promptly addressing any discrepancies.
  • Resolved conflicts among team members diplomatically, fostering a collaborative work environment and promoting teamwork during night shifts.
  • Facilitated clear communication between day and night shifts, ensuring smooth transitions between shifts for seamless store operations.
  • Conducted regular safety audits to ensure compliance with company policies and OSHA regulations, maintaining a safe work environment for employees.
  • Evaluated employee performance regularly, providing constructive feedback to foster growth and development within the team.
  • Increased customer satisfaction by ensuring timely product restocking and maintaining a clean, organized store.
  • Implemented loss prevention measures, reducing instances of theft and shrinkage during night shifts.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

AOM Representative

PepsiCo
01.1996 - 12.2003
  • Managed over 60 accounts and 12 employees.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Contributed to team sales goals by upselling products and services to customers.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Collaborated with team members to achieve monthly sales targets.
  • Improved team efficiency by implementing new case management system for tracking constituent issues and concerns.
  • Organized volunteer initiatives to support local schools and community centers, strengthening community bonds.
  • Fostered strong relationships with local business leaders, promoting economic development within district.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.

Education

BBA - Marketing

University of The Incarnate Word
San Antonio, TX
08-2008

Skills

  • Customer relations
  • Staff training/development
  • Inventory tracking and management
  • Hiring and onboarding
  • Employee scheduling

Timeline

Night Operations Assistant Store Manager

The Home Depot Inc
08.2004 - Current

AOM Representative

PepsiCo
01.1996 - 12.2003

BBA - Marketing

University of The Incarnate Word

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Charles Calderon