- Music
- Participate in local theater productions, enhancing my public speaking and teamwork skills
Charles Caldwell
Durham,NC
Summary
Dynamic sales professional with a proven track record at PNC Bank, excelling in client relations and sales strategies. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through effective communication and resilience under pressure. Skilled in lead generation and adept at building lasting partnerships that drive business growth.
Overview
25
25
years of professional experience
Work History
Sales Agent
Empire Today
01.2016 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Bank Manager
PNC Bank
08.2010 - 01.2016
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Account Executive
HSBC Bank
03.2005 - 03.2009
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Sales Agent
Aerus Electrolux
01.2000 - 01.2005
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
MBA - Finance
Strayer University
Morrisville, NC06-2011
Bachelor of Arts - Music Performance
North Carolina Central University
Durham, NC06-1998
High School Diploma -
Thomasville High School
Thomasville, NC06-1991
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Sales presentations
- Resilience under pressure
- Networking
- Persuasion techniques
- Objection handling
- Adaptability to change
- Sales strategies
- Lead generation
- Cold calling
- Making offers
- CRM software usage
- Upselling and cross selling
Interests
Timeline
Sales Agent
Empire Today
01.2016 - Current
Bank Manager
PNC Bank
08.2010 - 01.2016
Account Executive
HSBC Bank
03.2005 - 03.2009
Sales Agent
Aerus Electrolux
01.2000 - 01.2005
MBA - Finance
Strayer University
Bachelor of Arts - Music Performance
North Carolina Central University
High School Diploma -
Thomasville High School
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