Charles Calhoun Jr
Management
Des Plaines,Illinois
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
Work History
Air Logistics Warehouse Specialist
Proman / Kuehne & Nagel
09.2024 - 07.2025
- My primary objective was to execute operational activities across specified areas in line with government requirements. My responsibilities included planning, directing, and implementing warehouse operations, including, but not limited to, cargo and shipment handling, unit load device unloading, and cash on delivery (COD) payment calculation.
- I executed operational tasks in a safe and compliant manner.
- I managed communication and coordination of work activities to deliver service performance and quality.
- I acted as a focal point to support + resolve operational disputes over arrivals and claims.
- I collaborated with Quality, Safety, Health & Environment (QSHE) in adhering to safety procedures to minimize property and safety loss
Sr. Facilities/Banquet Manager
Hilton Hotels & Resorts
04.2022 - 07.2024
- I was the Senior Facilities Banquet Manager at Hilton Towers Chicago, managing the event set-up team to ensure they followed the guidelines for each event, per the banquet event order sheet.
- I managed all event set-up operations for 78 Meeting Rooms that cover over 236,000 square feet.
- Responsible for achieving guest and employee satisfaction, scheduling, billposting, managing contract employees, banquet servers, and event housekeeping staff, along with communicating with different departments about what is needed for the upcoming event.
- I assisted with scheduling for the team members, ensuring adequate coverage for each shift.
Assistant Banquet Manager
Colonial Williamsburg Foundation
02.2020 - 02.2022
- I was promoted to Assistant Banquet Manager in February 2020 to assist the company with managing the banquet team to ensure that the team follows the guidelines for each event per the order sheet. I was also responsible for achieving guest and employee satisfaction, scheduling, billposting, managing contract employees, banquet servers, and event staff, along with communicating with different departments about what was needed for the upcoming event. In addition, I consulted with the clients daily to ensure exceptional customer service and create a positive atmosphere to ensure retention and growth of the business through referrals and repeat events.
- I managed all areas involving banquets at the Williamsburg Lodge-An Autograph Marriott Collection Hotel. The Woodlands Conference Center; The Five Star Williamsburg Inn; The Griffin Hotel; The DeWitt Wallace Decorative Arts Museum; The Governor's Palace; The Historic Taverns; Basset Hall; The Rockefeller Building. Providence Hall House, St George Tucker House, The World-Famous Golden Horseshoe Golf Club, and the Oval Garden.
Banquet Server
Colonial Williamsburg Foundation
03.2016 - 02.2020
- I worked in the banquet department providing exceptional customer service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided friendly, courteous service to create memorable moments for guests.
Banquets/Supervisor
Great Wolf Lodge Resort
10.2014 - 04.2019
- Worked in the banquet department, managing the staff, assigning work areas, and ensuring events were set up per the banquet event order report, and personally assisted the staff with the actual events.
Education
Graduate Certificate Online - Executive and Performance Leadership
Cornell University
06-2026
Bachelor of Arts - General Studies
University of Louisiana at Monroe
Monroe, LA08.2004
Skills
- Communication
- Customer service
- Hiring
- Inventory
- Managing
- Policies and Procedures
- Researching
- Scheduling
- Supervising
- Coaching Leadership Style
- Self-Motivated
- Teamwork and Collaboration
- Organization and Time Management
- Amadeus Hospitality
- Delphi
- Office 365
- Analytical and Critical Thinking
- Attention to Detail
- Affiliative Leadership Style
- Written Communication
- Empathetic
- Training and Development
- Conflict Resolution
- Salesforce
- Problem-solving
- Logistics
Timeline
Air Logistics Warehouse Specialist
Proman / Kuehne & Nagel
09.2024 - 07.2025
Sr. Facilities/Banquet Manager
Hilton Hotels & Resorts
04.2022 - 07.2024
Assistant Banquet Manager
Colonial Williamsburg Foundation
02.2020 - 02.2022
Banquet Server
Colonial Williamsburg Foundation
03.2016 - 02.2020
Banquets/Supervisor
Great Wolf Lodge Resort
10.2014 - 04.2019
Bachelor of Arts - General Studies
University of Louisiana at Monroe
Graduate Certificate Online - Executive and Performance Leadership
Cornell University