IT Security
Charles Callahan
WFH Customer Service Representative
Desert Hot Springs,CA
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Premier SVC Consultant (Remote)
AT&T
Desert Hot Springs, CA
05.2022 - 04.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
AHA Technical Support Representative (Remote)
Conduent
Desert Hot Springs, CA
12.2019 - 07.2020
- Multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment
- Effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual and also provide an incredible customer experience.
- Managed high levels of call flow and responded to iOS technical support needs.
- Responded to customer inquiries and provided technical assistance over phone.
Owner, Technician
Computer Quik Fix
Kingwood, TX
07.2011 - 06.2020
- Multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment
- Effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual and also provide an incredible customer experience.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Maintained quality assurance and customer satisfaction objectives.
- Managed day-to-day business operations.
- Completed job reports and logs immediately following service calls.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Mac Plus Technical Advisor/iOS Mentor (Remote)
Teleperformance USA
Kingwood, TX
03.2017 - 03.2018
- Excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage my time
- Multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment
- Effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual and also provide an incredible customer experience.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 25%
Technical Advisor Tier1 IOS (Remote)
Kelly Connect
Kingwood, TX
09.2016 - 02.2017
- Provided tech support for all iOS devices (iPhone, iPod, iPad) and iTunes
- Effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual and also provide an incredible customer experience.
- Contributed technical oversight to assist team project fulfillment.
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance.
Customer Care Representative
APAC Solutions
Humble, TX
11.2015 - 05.2016
- Effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual and also provide an incredible customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shuttle Driver
The Parking Spot
Houston, TX
06.2015 - 11.2015
- Maintained constant contact with the dispatcher and keep track of passenger pickups and drop-offs as necessary
- Provided prompt, safe, and courteous transportation of customers between the parking facility and the airport.
- Operated with safety and skill to avoid accidents and delays.
- Drove 100-passenger shuttle bus to and from terminal.
- Followed company policies and procedures and maintained compliance with standards.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
- Followed predetermined routes to consistently meet targets and maintain schedules.
Shuttle Driver
The Fast Park
Humble, TX
02.2015 - 06.2015
- Transported customers to and from Geiorge Bush Intercontinentl Airport.
- Drove 150-passenger shuttle bus to and from terminal.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations..
Education
No Degree - Information Technology
Skills
Clear Communication Skills (4 years)undefined
Additional Information
- Authorized to work in the US for any employer
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Premier SVC Consultant (Remote) - AT&T
05.2022 - 04.2023
AHA Technical Support Representative (Remote) - Conduent
12.2019 - 07.2020
Mac Plus Technical Advisor/iOS Mentor (Remote) - Teleperformance USA
03.2017 - 03.2018
Technical Advisor Tier1 IOS (Remote) - Kelly Connect
09.2016 - 02.2017
Customer Care Representative - APAC Solutions
11.2015 - 05.2016
Shuttle Driver - The Parking Spot
06.2015 - 11.2015
Shuttle Driver - The Fast Park
02.2015 - 06.2015
Owner, Technician - Computer Quik Fix
07.2011 - 06.2020
Long Beach City College - No Degree, Information Technology
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