Charles Canada
Black Jack ,Missouri
Summary
Dynamic leader with extensive experience at St. Louis Job Corps Center, adept in staff leadership and quality control. Excelled in enhancing customer satisfaction through innovative menu development and rigorous food safety practices. Negotiated with vendors to improve ingredient quality, achieving notable cost efficiency. Fostered a culture of excellence and teamwork, significantly improving service standards and operational efficiency.
Overview
1
1
Certification
Work History
Food Service Manager
St. Louis Job Corps Center.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Developed strong relationships with vendors, negotiating favorable pricing on ingredients and supplies.
- Improved food quality and presentation, working closely with culinary team to refine recipes and plating techniques.
Education
GED -
E Saint Louis Senior High School
59 0 6 Steak Streak, Illinois.05.1982
Skills
- Customer service
- Food storage
- Staff leadership
- Staff supervision
- Cross-training staff
- Food presentation
- Hiring procedures
- Staff motivation
- Quality control
- Menu development
- Food preparation
- Catering coordination
- Cost control
- Health inspections
- Hiring and firing
- Special events planning
- Banquet operations
Certification
Certificate of appreciation
Serve safe certificate
Center director spotlight certificate.
Wind beneath the wings certificate
Timeline
Food Service Manager
St. Louis Job Corps Center.
GED -
E Saint Louis Senior High School
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