Charles Cannon

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw vehicle maintenance, ensuring optimal functionality and of equipment upgrades, best practices and replacement.
• Facilitated and improved cross-departmental communication.
• Developed and implemented strategies to maximize customer satisfaction.
• Team training, Q and A, meeting initiatives aimed at maintaining a competitive edge.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Assisted in recruiting, hiring and training of team members.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Provided exceptional customer service, addressing concerns promptly and professionally.
• Contributed to a safe working environment by adhering to safety protocols and maintaining clean workspaces.
• Maintained accurate documentation of all repairs, ensuring proper tracking and accountability.
• Assisted in the development of new technicians through mentoring and sharing best practices.
• Collaborated with colleagues to share knowledge and improve overall team performance.
• Streamlined repair processes for increased efficiency and quicker service turnaround times.
• Participated in ongoing training opportunities to stay current on industry trends and best practices. (GM certified, Hyundai certified - perfect score).
• Reduced repeat repairs by accurately diagnosing issues the first time and implementing effective solutions.

Managed 6 member team

• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goal.
• Increased and maintained a 40% revenue growth within 7 months.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements. (Technician invented a Porsche tool, later sold prototype to Snap-On).
• Re-Invented the service center, capturing Hi-Line vehicles and clientele (adding Mayor Kent Quinn), while maintaining our neighborhood core and customer base.