Charles Carr
Saint Joseph,Mo
Summary
Experienced IT professional with a strong background in hardware and software troubleshooting. Recently certified in CompTIA A+ Core 1 and Core 2, as well as IT Fundamentals. Holds certificates in PC troubleshooting and repair, mobility tech support, building computers, repairing phone and computer screens, replacing motherboards, installing RAM, CPU, video cards, and power supplies, operating multiple computer programs, installing/uninstalling software, working with ticket systems, replacing computers and installing network printers, running Ethernet cabling, formatting hard drives and reinstalling operating systems. Ability to work with customers to explain tech issues in terms others can understand and show hands-on fixes. Skilled in repairs and preventative maintenance across various areas including wiring, plumbing, tiles, doors, windows, and renovations. Professional technician focused on achieving high standards and delivering results. Collaborative team player who easily adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills. Efficient with extensive hands-on experience in maintaining and repairing mechanical and electrical systems. Demonstrates expertise in troubleshooting issues and promptly taking corrective actions. Proficient in operating multiple programs simultaneously to resolve customer issues while providing excellent customer service. Meticulously documents customer accounts and updates tickets to ensure timely resolution of tech support issues. Consistently punctual and dedicated to delivering quality work.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Maintenance Technician/Computer Technician
Law Enforcement Center
Saint Joseph, MO
04.2024 - Current
- Pm air handlers, fix and repair hvac, plumbing, brazing, repair water lines faucets, lighting, wire electric motors, grease components, repair floor scrubbers, use meters, test lights and power and hand tools, replace and repair electric locks, diagnose and repair equipment, clean out drains, operate computerized equipment, do work orders, lockout tag out replace and check belts, run wiring and hook up to breaker box, replace switches, replace bulbs and light inverters, rewire motors and install motors and breakers, work on appliances and replace windows and camera systems and wiring 120volt/ 277 volt lighting, motors, rewire freezer door stitches and repair wiring, install exhaust motors, fluid changes, preventive maintenance on machines, clean out and repair piping, waterlines and toilet and sink drains
- Runs Ethernet cable, replace monitors, replace uninterruptible power supplies, move computers, replace computer touch screens, run Ethernet cabling, VoIP for phones, preventative maintenance, works with vendors and and 3rd party companies for repairs and schedule, move and set up touch screen and computers, fix and repair computer and equipment read and understand manuals and set parameters on systems, customer service answering call for emergencies and working on call rotation
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Installed new locks, door handles, and door closer.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Developed and implemented strategies to improve maintenance processes.
- Replaced worn or broken parts on machines and equipment.
- Rewired and replaced faulty electrical components in equipment.
- Installed and maintained plumbing and HVAC systems.
- Work with vendors on repairing equipment and pm of equipment under warranty
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Advanced Tech Support Tier 3
AT&T
Saint Joseph, MO
03.2023 - 04.2024
- Fix and repair cell phones, network resets, phone restores, use telegence and opus to correct imei mismatch, and iccid updates, file warranty claims, remote into iPads, cell phone, and setup number sync, operate computers, and document account and create customer updates, use torch to check for operator setting, resend activation, fix messaging errors and call errors, submit tickets, operate computer, windows, word, communicate to where other can understand, fix emails, do password resets guide users through the process, setup cell phones and iPad, applications, setup apns, setup iOS systems, backup reset and restore iOS, android systems, readers understand several procedures, remote support, microsoft teams and operate multi software applications all at once and work with windows and all Microsoft products, work with apple tech support, able to communicate in term and wording to allow other to understand the process and steps to take to resolve issue and understand what happened, customer service, answering multiple calls, providing guidance and tech support resolve issues
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
5S
Altec
Saint Joseph, MO
06.2022 - 01.2023
- Efficient workplace organization, clean, sanitize equipment, including warehouse, office buildings and offices
- Process improvement initiation, OSHA Safety trained
- Forklift Certified, power, air, hand tools, assembly of booms, shims and overhead hoist, always on time never miss days of work, willing to do what is asked of me to complete the job
- Upheld high standards of workplace cleanliness by adhering to 5S principles in all areas under my responsibility.
- Implemented 5S methodology throughout the facility, improving workplace organization and safety standards.
- Maintained a clean and organized workspace by implementing 5S principles, enhancing overall productivity levels within the facility.
- Sustained and maintained 5S standards and continuous improvement activities.
- Enhanced workplace organization using 5S principles resulting in improved productivity.
Logistics Manager
Mosaic Life Care
Saint Joseph, MO
03.2022 - 06.2022
- Maintained high standards of internal and external customer service, delivering supplies from hospital to mosaic satellite clinics, supervising transportation activities and eliminating waste, customer service, update account information, schedule future payments, and resolve customer issues
- Supervise, support and train within standard operating procedures and transportation regulations, identify and resolve shipping errors
- Collaborate and communicate with multiple clinic managers, encourage team work and communication within team members
- Approve time cards and attendance, ensuring staffing team coverage needs
Warehouse, Production
Boehringer Ingelheim
Saint Joseph, MO
02.2002 - 03.2022
- Work with EU warehouse inspectors, proficient in SAP operations, tracking of goods, data entry understanding international, federal and state regulations
- Monitored warehouse, organized logistic documents, bills of lading, delivery receipts, packing list and tags, customer service, update vendor account information, resolve shipping issues, setup reminder call backs, and verify shipping address and payment methods, aseptic tec, sterile process, foaming, run bio reactors, blend vessels, sterile transfers
- Quality Control and Aseptic Techniques, sterile transfer, autoclave operation and chemical and cellular handling proactive trouble shooting and submitting orders, use of PPE, ran bioreactors, cell tissue culture in quality control, aseptic technic, sterile process and transfers from vessels, and harvest bags and parasitic pumps, cup, sip, sampling calibration of equipment, meters and probes
- Supported continuous improvement initiatives by participating in training programs aimed at enhancing existing skills or acquiring new ones relevant to the role of a Warehouse Production Worker.
- Complied diligently with company policies, safety regulations, and industry best practices in all aspects of the role as a Warehouse Production Worker.
- Supported the creative vision of the artist through active problem-solving efforts-from brainstorming new techniques to overcoming challenges faced during production processes.
- Completed assigned tasks on time, ensuring minimal disruption to production schedules.
- Optimized production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Assisted in warehouse operations for seamless loading and unloading of goods.
- Increased overall shoot efficiency through diligent pre-production work like storyboarding and shot list creation alongside the director.
- Collaborated with engineering teams to design state-of-the-art production systems tailored to specific plant needs.
- Managed inventory levels to ensure availability of raw materials for timely production schedules.
- Proactively addressed potential bottlenecks in the packing process, minimizing delays in production timelines.
- Trained team members on operating equipment and software, enhancing overall production capabilities.
- Reduced customer complaints by monitoring production processes and providing feedback to the team.
Education
High School Diploma -
Central High School
Saint Joseph, MO05.2000
Skills
- Universal Refrigeration License 608 EPA
- Replace and repair Central air units and furnaces
- Collected rent and utilities payments using fair accounting and management practices
- Kept relationships with tenants positive through open communication and proper handling of any concerns
- Maintained all buildings in safe condition and good working order for tenants
- Coordinated swift repairs for building structures and systems damaged through use, accidents or natural causes
- Supervised production of annual rent, operating expense and real estate tax adjustments
- Repaired drywall, painting and sanding, replace swimming pool pumps and motors, and change out compressor motors
- Replace furnace, clean A coils, condensers, install mini split systems 110 or 220 volt
- Replace electric motors on pumps
- Replace central air unit fans, contractor, and capacitor, inducer/draft motors, blower motors, pull vacuum, leak check, braze, wire disconnect, plugs, motherboards, replace seals on input shaft and transfer cases, change fluid in machines pumps and gear boxes and refill to indicator levels
- Read and comprehend service manuals and wiring diagrams
- Replace windows, doors, flooring
- Renovated bathroom, kitchens, cabinets
- Replaced p traps, faucets and water lines
- Replace hot water heaters, lighting fixtures
- Rewire plugs and electrical switches, replace ceiling fans, dishwashers, electric tankless water heaters, change out thermocouples, flame sensors, pool motors
- Tear down electric dryers for replacement of belt and pulleys, replace washer and dryer and stove main boards
- Wire 220 stove and dryer plugs, wire 12 volt and 24 and 36 volt items
- Change out furnace electric blower motors
- Change out central air fan motors
- Manage rental money and real estate taxes
- Screen renters and background checks
- Install and wire solar panels
- Cut grass, outside property upkeep
- Sand floors and polyurethane them
- Use service manuals, and make repairs as required rebuild 2 and 4 stroke engines
- Operate code reader and make engine repairs on cars and trucks, setup solar panels, minor engine repair work, install stereos, amps, and batteries, glow plugs, run operate code reader
- Ability to use mechanical tools
- Use multiple tools, install dishwashers, setup up computers and build computers, install software, install wireless LAN, configure network SID and passwords, install RAM and CPU and disk drives, install operating systems, install motherboards, and power supplies, change cell phone screens and main boards, change out laptop screens
- Can prove it directly with hands on in person and install operating system, software, device drivers, video cards, routers, servers, and run FTP server, and set Read, write, Protect settings, setup WiFi cameras, and wires cameras, and doorbell cam, crimp RJ45 connectors, and F type coax cable
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Electrical troubleshooting
Certification
Comptia A+ Certified
Comptia IT Fundamentals + Certificate
Google IT help desk certificate
AT&T Mobility Tech support Certificate
Pc trouble Shooting and repair Certificate
Comptia A+ Certified , Comptia it Fundmentals + Certified, Mobility Tech support Certificate,
A+ Certification and ITF Certification, CompTIA, CertMaster, and Lab provide comprehensive IT solutions and operating systems, ensuring safe and accurate diagnosis and resolution across Apple, Android, Windows, and IOS platforms. Installation, configuration, and maintenance of hardware, computer equipment, mobile devices, end-user software, and network issues are also encompassed. Certificate in PC troubleshooting and repair, building and upgrading computers, installing network printers and scanners, and setting up PCs. Service Components include understanding scripting, cloud technology, virtualization, and multi-OS deployment. Utilization of multiple tools enables installation of dishwashers, setup and building of computers, software installation, wireless LAN configuration, network setup, and password configuration. Installation of RAM, CPU, disk drives, operating systems, motherboards, and power supplies, as well as replacement of mainboards and laptop screens, are also within scope. Additional capabilities include updating operating systems, installing and removing programs, setting up network printers, and installing device drivers. Hands-on expertise is demonstrated through the installation of operating systems, software, and device drivers, as well as setup and configuration of video cards, routers, servers, and FTP servers. Furthermore, Read, Write, and Protect settings are established, and WiFi cameras, wired cameras, and doorbell cameras are set up. Crimping of RJ45 connectors and F-type coax cable, as well as setup and installation of driver and system updates, are also proficiency areas.
Languages
English
Native or Bilingual
Timeline
Maintenance Technician/Computer Technician
Law Enforcement Center
04.2024 - Current
Advanced Tech Support Tier 3
AT&T
03.2023 - 04.2024
5S
Altec
06.2022 - 01.2023
Logistics Manager
Mosaic Life Care
03.2022 - 06.2022
Warehouse, Production
Boehringer Ingelheim
02.2002 - 03.2022
High School Diploma -
Central High School
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