Charles Carter
Woburn,MA
Summary
Proven track record in enhancing customer satisfaction and workplace efficiency, notably at Kelly Nissan Of Woburn. Skilled in power tools operation and exceptional in customer service, consistently identified upselling opportunities while respecting customer budgets. Demonstrated mechanical aptitude and problem-solving skills, contributing to team success and safety compliance. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
5
5
years of professional experience
Work History
Express Technician
Kelly Nissan Of Woburn
10.2023 - Current
- Enhanced customer satisfaction by performing thorough vehicle inspections and recommending necessary services.
- Performed work outlined on repair order to meet dealership and factory standards.
- Leveraged diagnostic tools and special service equipment to test components and systems.
- Identified opportunities for upselling additional services or products based on individual customer needs while remaining respectful of their budget constraints.
- Performed routine maintenance tasks such as oil changes, tire rotations, fluid checks, and filter replacements with precision and speed.
- Maximized express service lane throughput with effective time management and multitasking abilities.
- Maintained safety within the workplace by following established protocols for hazardous materials handling and equipment usage.
Helper
Reliable Fence Boston
05.2021 - 09.2023
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Operated various hand and power tools to complete general tasks.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
Service Valet
Woburn Toyota
02.2020 - 05.2021
- Demonstrated professionalism and excellent customer service, resulting in repeat business from satisfied clients.
- Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
- Boosted team morale through active participation in regular meetings, contributing constructive feedback, and supporting coworkers in daily tasks.
- Accelerated vehicle retrieval times through effective communication with team members and proper key management.
Helper
Stuart Dean Company
07.2019 - 12.2019
- Loaded and unloaded construction materials to prepare for use in construction.
- Participated in training sessions to enhance skills and knowledge.
- Maintained tools and equipment in good working condition.
- Followed safety protocols on job sites.
Education
High School Diploma -
Northeast Metro Tech
Wakefield, MA06.2019
Skills
- Power Tools Operation
- Mechanical Aptitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- OSHA Compliance
- Willing to Learn
- Hardworking and Dedicated
- Team Player
- Reliability
- Effective Communication
Timeline
Express Technician
Kelly Nissan Of Woburn
10.2023 - Current
Helper
Reliable Fence Boston
05.2021 - 09.2023
Service Valet
Woburn Toyota
02.2020 - 05.2021
Helper
Stuart Dean Company
07.2019 - 12.2019
High School Diploma -
Northeast Metro Tech
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