LANIE CASH
Norfolk,VA
Summary
Hard-working Supervisor with 2 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader who utilizes exceptional design and planning strengths to accomplish complex projects. Skilled in visual merchandising . Organized and results-driven Supervisor with 18 years of experience strategically maximizing productivity and profits while honoring company values. Talented negotiator with the goal of building trusting relationships and saving company dollars. Accomplished Supervisor who drives success and directs high-producing teams while developing high levels of employee loyalty. Experienced in using cost-reduction methods and streamline production processes. Focused on meeting customer's expectations and achieving company goals.
Overview
13
13
years of professional experience
Work History
Supervisor
NORFOLK NEX
Norfolk , VA
01.2017 - Current
- Provided instruction, coaching and motivation to all employees during the shift.
- Interviewed, hired and trained employees on new procedures and requirements.
- Trained and led talented teams to surpass objectives.
- Assisted with balancing, identifying and reconciling daily transactions.
- Kept accurate and detailed records of personnel progress and productivity.
- Identified problems and proposed solutions to management team.
- Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Followed merchandising guidelines to present visually appealing displays.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Cleaned and organized the store, including the checkout desk and displays.
- Stocked and replenished merchandise according to store merchandising layouts.
- Liaised with customers, management and sales team to meet customer needs.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Sales Associate
02.2012 - 09.2017
- Navy Exchange Norfolk, Va Recommended and helped customers select merchandise based on their needs.
- Served as liaison between customers, store personnel and various store departments.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels ofcustomer satisfaction.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Tracked down sources of special products and services to meet customers' special needs.
- Trained new employees on company customer service policies and service level standards.
Education
High School Diploma - undefined
Rosales National High School
Phillippines1986
Skills
- Retail sales
- Customer expectations management
- Strong interpersonal skill
- Natural leader
- People-oriented
- Retail merchandising experience
- Customer-oriented
Accomplishments
- Named “Employee of the quarter” in 2013.
- Named “Supervisor of the quarter” in 2017.
- Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints . - Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Supervisor
NORFOLK NEX
01.2017 - Current
Sales Associate
02.2012 - 09.2017
High School Diploma - undefined
Rosales National High School
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