Charles Cassis
Toledo
Overview
9
9
years of professional experience
Work History
Delivery Associate
Sitto's Bakery
10.2015 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Volunteer Coordinator
Antiochian Village Camp
05.2024 - 08.2024
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
Food Service Assistant
Antiochian Village Camp
05.2018 - 08.2022
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while sticking to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
Owner
OH Home and Lawn
04.2020 - 05.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Sales Associate
Dillards Department Store
11.2018 - 03.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Stocker
Pottery Barn
10.2017 - 05.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
Master Of Divinity - Theology
St. Vladimir's Orthodox Theological Seminary
Yonkers, NYBachelor - Religious Studies
University of Toledo
Toledo, OH05.2022
Skills
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Punctual and reliable
- Customer service
- Safe driving
- Heavy lifting
- Quality assurance
- Read and write in Arabic, Greek, and Hebrew
- Customer relations
- Relationship building
- Safe food handling
- Supply restocking
- Order preparation
- Delivery management
- Food inventory control
- Team management
Timeline
Volunteer Coordinator
Antiochian Village Camp
05.2024 - 08.2024
Owner
OH Home and Lawn
04.2020 - 05.2021
Sales Associate
Dillards Department Store
11.2018 - 03.2020
Food Service Assistant
Antiochian Village Camp
05.2018 - 08.2022
Stocker
Pottery Barn
10.2017 - 05.2018
Delivery Associate
Sitto's Bakery
10.2015 - Current
Master Of Divinity - Theology
St. Vladimir's Orthodox Theological Seminary
Bachelor - Religious Studies
University of Toledo
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