CHARLES CASTILLO
Montgomery,AL
Summary
Resourceful leader and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Terminal Manager
Central Transport
Montgomery , AL
01.2018 - Current
- Spearheaded alignment of project strategy with business objectives and implemented adjustments to promote efficient project completion.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as a key advocate for various personnel issues.
- Facilitated human resource-related tasks by interviewing and hiring employees, performing payroll functions, and evaluating drivers.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Analyzed daily performance measures; identify any weaknesses, and recommend changes to the Senior Director of Operations to ensure that region/company productivity objectives are achieved.
- Achieved optimum delivery reliability to the end user by developing efficient and effective production flow processes and identifying process improvement and cost reduction strategies that are in line with business objectives.
- Oversaw upkeep of equipment and physical condition of the warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Designed and enforced detailed organization processes to increase quality and service standards.
- Fostered activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings.
Section Sergeant
US Army National Guard
Mobile, AL
10.2021 - Current
- Maintained all aspects of administrative and personnel needs of ground supply operations.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Ensured packing lists were prepared for containers and convoy vehicles were properly marked
- Trained five companies on proper transportation requirements of HAZMAT transport.
- Coordinated with logistics managers to ensure full compliance with regulations regarding vehicle movement best practices and requirements for product security.
- Organized integration of critical leadership competencies into existing workflows.
Operations Supervisor
XPO Logistics
Bessemer, AL
08.2017 - 01.2018
- Oversaw day-to-day processing of payroll for 60 employees, including review of timesheets and computing pay in accordance with FLSA
- Drafted reports and conducted presentations to keep employees up-to-date on company goals and achievements
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Enforced on-time shipment of products to create exceptional customer experiences
- Prepared documents for shipment claims submissions
- E-mailed suppliers, carriers, and customers with shipping updates
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
- Developed and deepened relationships with customers, vendors, and internal stakeholders
Supply Technician
USPFO
Montgomery, AL
06.2015 - 08.2017
- Developed departmental systems and procedures that better-aligned work flow process
- Superior knowledge of overall warehousing plan, documentation requirements, and accepted warehousing methods, procedures, and techniques
- Exercised technical knowledge of transportation, hazmat, security, environmental laws, and regulations in daily warehouse duties
- Applied technical knowledge of GCSS Army automation system in daily operations
- Crossed trained in human resources and administration departments
- Identified and implemented supply chain improvement measures such as Kaizen
- Established long-term customer relationships through prompt and courteous service.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
Equipment and Parts NCO
US Army National Guard
Clayton, AL
11.2015 - 10.2021
- Accountable for tracking and reporting on inventory items valued over $ 1.5 million
- Maintained work orders for scheduled and unscheduled maintenance and control document registers by manual and automated applications in Standard Army Maintenance System (SAMS-1E)
- Provided technical and tactical guidance to subordinate personnel; responsible for health, welfare, morale, and training of thirty Soldiers
- Created, reviewed, edited, and organized HAZMAT Documentation and Material Safety Data Sheets
- Established operational objectives and work plans and delegated assignments to subordinate team leaders
- Directed logistical training procedures in accordance with military regulations
Material Accounting NCO
US Army National Guard
Brundidge, AL
11.2012 - 11.2015
- Cultivated warehouse improvement initiatives to advance operational efficiencies
- Supervised and coordinated activities for Equipment Records and Parts Specialist and (MHE) Material Handling Equipment during training
- Assessed training needs through surveys, interviews with employees, focus groups, and consultation with senior leadership
- Formulated and maintained automated and manual accounting records
- Managed posts receipts, turn-ins, as well as performed due-in and due-outs accounting
- Implemented role playing, simulations, team exercises, group discussions, videos and lectures to instruct soldiers.
- Minimized damage and repair costs through careful management and preventative maintenance
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
Master of Science - Leadership And Organizational Effectiveness
Troy University
Troy, AL05.2023
Master of Science - Human Resource Management
Troy University
2017
Bachelor of Science - Justice & Public Safety
Auburn University Montgomery
2014
High School Diploma -
Wetumpka High
2009
Skills
- Training and Development
- Logistics Management
- Warehouse Management Systems
- DOT Regulatory Compliance
- Strategic Planning
- Team Management
- Microsoft Office suite (PowerPoint, Word, & Excel)
- Employee Retention
- File and records management
- Continuous Improvement Strategies
- Operational Reports
- Management Experience
- Problem-Solving Skills
- Conflict Management
- Verbal And Written Communication
- Excellent Customer Service
- Supply Chain Management
- Decision-Making Skills
Timeline
Section Sergeant
US Army National Guard
10.2021 - Current
Terminal Manager
Central Transport
01.2018 - Current
Operations Supervisor
XPO Logistics
08.2017 - 01.2018
Equipment and Parts NCO
US Army National Guard
11.2015 - 10.2021
Supply Technician
USPFO
06.2015 - 08.2017
Material Accounting NCO
US Army National Guard
11.2012 - 11.2015
Master of Science - Leadership And Organizational Effectiveness
Troy University
Master of Science - Human Resource Management
Troy University
Bachelor of Science - Justice & Public Safety
Auburn University Montgomery
High School Diploma -
Wetumpka High
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