CHARLES CASTRO. MBA
Orlando,FL
Summary
Results-driven professional with 20+ years of experience in business management, operations optimization, and customer service excellence across the luxury spa and hospitality, industries. Proven ability to lead teams, drive revenue growth, and implement strategic improvements. Experienced in luxury service environments and business ownership. Seeking to leverage skills and MBA knowledge to pursue opportunities in business leadership, and operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consultant & Business Advisor
Self-Employeed
04.2021 - 09.2024
- Guided the company through the Federal Trade Commission (FTC) franchise registration process, ensuring full compliance with regulatory standards.
- Spearheaded the development of a comprehensive business strategy for a tattoo and piercing studio, leading to its successful transition into a franchise model.
- Designed and implemented streamlined operational workflows to maintain brand consistency and efficiency across multiple locations.
- Consulted on financial planning, budgeting, and profitability models to support sustainable franchise growth.
Spa Director
Benchmark Hospitality International
08.2018 - 04.2020
- Spearheaded a turnaround from negative profitability to positive results in under 5 months
- Directed all daily operations, managing staffing, financials, and vendor relations
- Successfully implemented process improvements and market trend adjustments, increasing customer retention and satisfaction
- Managed a spa expansion project, overseeing timelines, budgeting, and resource allocation
Assistant Director of Spa and Recreation
Rosen Shingle Creek
04.2017 - 08.2018
- Achieved a 22% increase in spa revenue within 10 months through innovative services and customer outreach
- Managed a team of 40+ employees, handling scheduling, training, and team leadership
- Built new business relationships and strengthened existing ones, contributing to long-term growth
Lead Massage Therapist
Rosen Shingle Creek
10.2013 - 04.2017
- Coordinated group events and led massage therapy operations, ensuring a seamless customer experience
- Developed holiday specials and service protocols that increased sales and customer loyalty
Store Manager
Fine Ink Studios Inc.
01.2012 - 02.2014
- Launched new products that increased sales by 20%
- Reduced operational costs through vendor negotiations and optimized scheduling
- Led a team in a fast-paced environment, ensuring high levels of customer service and team efficiency
Massage Therapist
Waldorf Astoria Spa by Guerlain
12.2010 - 06.2013
Massage Therapist
Mandara Spa at Swan and Dolphin Hotel
09.2007 - 04.2011
Education
MBA - Business Administration
University of Phoenix
B.S. - Business Administration
University of Phoenix
Business Administration - Morrisville
State University of New York
Massage Therapy Certification -
Florida College of Natural Health
Orlando, FLPh.D. - Business Administration
University of Phoenix
10.2027
Skills
- Verbal and Written Communication
- Business Development
- Strategic Planning
- Operations Management
- Process Improvement
- Financial Management
- Budget Optimization
- Team Leadership
- Customer Relationship Management
- Project Management
- Six Sigma Lean Black Belt Professional
Certification
- Six Sigma Lean Black Belt
- The National Society of Leadership and Success (Since 2020)
Languages
Spanish
Native or Bilingual
Timeline
Consultant & Business Advisor
Self-Employeed
04.2021 - 09.2024
Spa Director
Benchmark Hospitality International
08.2018 - 04.2020
Assistant Director of Spa and Recreation
Rosen Shingle Creek
04.2017 - 08.2018
Lead Massage Therapist
Rosen Shingle Creek
10.2013 - 04.2017
Store Manager
Fine Ink Studios Inc.
01.2012 - 02.2014
Massage Therapist
Waldorf Astoria Spa by Guerlain
12.2010 - 06.2013
Massage Therapist
Mandara Spa at Swan and Dolphin Hotel
09.2007 - 04.2011
MBA - Business Administration
University of Phoenix
B.S. - Business Administration
University of Phoenix
Business Administration - Morrisville
State University of New York
Massage Therapy Certification -
Florida College of Natural Health
Ph.D. - Business Administration
University of Phoenix
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