Charles Childress II
Los Angeles,CA
Summary
A dynamic Master Certified Sales Consultant from Galpin Motors, I excel in transforming customer interactions into lasting relationships and sales victories through expert product knowledge and exceptional negotiation skills. Leveraging time management and customer engagement, I consistently surpass sales targets, contributing to significant growth and client satisfaction.
Overview
8
8
years of professional experience
Work History
Master Certified Sales Consultant
Galpin Motors
07.2016 - 06.2020
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Collaborated with colleagues to develop innovative marketing strategies for promoting products and services.
- Assisted clients in navigating complex purchasing decisions by simplifying technical information into easily digestible terms.
- Delivered exceptional customer service, addressing concerns promptly and resolving issues efficiently.
- Established trust with clients through consistent transparency, honesty, and professionalism during all interactions.
- Analyzed market trends to identify new opportunities for growth and maximize sales potential.
- Implemented CRM systems for streamlined client management, improving organization and productivity within the team.
- Conducted informative product demonstrations to showcase the value and benefits of various offerings.
- Managed multiple clients simultaneously, prioritizing tasks effectively to ensure timely completion of projects.
- NormalizeOptimized internal processes for improved efficiency, reducing time spent on administrative tasks while increasing focus on revenue-generating activities.
- Participated in industry events and conferences, expanding professional network and staying up-to-date on emerging trends.
- Exceeded sales targets consistently by employing persuasive selling techniques and in-depth product knowledge.
- Utilized excellent negotiation skills to close deals effectively while maintaining a high level of client satisfaction.
- Built long-lasting client relationships through effective communication and follow-up strategies.
- Developed a strong referral network, resulting in increased sales leads and repeat business.
- Mentored junior members of the sales team, sharing best practices for success in achieving goals.
- Worked closely with cross-functional teams to ensure seamless execution of sales initiatives from conception through completion.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Built relationships with customers and community to promote long term business growth.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
Master Certified Sales Consultant
Pacifico Ford Dealership
02.2012 - 05.2016
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Built relationships with customers and community to promote long term business growth.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Provided coverage option information to assist clients in protecting assets.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Exceeded corporate quotas for monthly policy sales.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Coordinated regular client appreciation events as a means of fostering loyalty and strengthening relationships over time.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Generated advertising brochure for vendor use.
- Utilized excellent negotiation skills to close deals effectively while maintaining a high level of client satisfaction.
- Worked closely with cross-functional teams to ensure seamless execution of sales initiatives from conception through completion.
- Established trust with clients through consistent transparency, honesty, and professionalism during all interactions.
- Organized regular training sessions for the sales team to keep them informed about new products or services as well as the latest industry trends, ensuring everyone stayed knowledgeable and prepared to address client questions effectively.
- Implemented CRM systems for streamlined client management, improving organization and productivity within the team.
Education
No - Architectural Draftsmanship
Western Michigan University
Kalamazoo, MIBusiness
West Los Angeles College
Culver City, CASkills
- Time management expertise
- Data-driven decision-making
- Industry trend awareness
- Cross-selling strategies
- Sales presentation mastery
- Sales forecasting expertise
- Referral generation methods
- Insurance sales expertise
- Insurance product expertise
- Product presentation
- New business generation
- Marketing initiatives
- Profit maximization
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer Satisfaction
- Team Leadership
- Customer Engagement
- Sales Presentations
- Product Knowledge
- Conflict Resolution
- Sales process
- Professionalism
- Opening and closing procedures
- Sales strategy
- Inventory Management
Timeline
Master Certified Sales Consultant
Galpin Motors
07.2016 - 06.2020
Master Certified Sales Consultant
Pacifico Ford Dealership
02.2012 - 05.2016
No - Architectural Draftsmanship
Western Michigan University
Business
West Los Angeles College
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