Charles Chisler
Sales Director/Area Manager
Moore,Ok
Summary
Goal-oriented director/district manager with ten plus years experience, willing to work long hours and put in miles to transform mediocre territories into successful enterprises. Obsessed about development and delivering a best-in-class customer experience. Proven success in business development and new market cultivation.
Successful experience in training and supervising sales staff while planning and implementing sales strategies over multi-unit districts and territories with a proven record of retaining customers, motivating team members and opening floodgates to exponential sales and revenue growth.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure a director or district manager position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Rural Market Manager
T-Mobile
Altoona, PA
06.2021 - Current
- Oversee 6 channels of distribution: Corporate owned, private owned, authorized retail, national retail, hometown expert and Metro by T-Mobile.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Qualified and handed off prospects ready for next steps in sales process.
- Coached sales team members in effective selling strategies and closing techniques.
- Directed work of six sales organizations across western Pennsylvania
- Managed team scheduling and coordinated appointments between sales teams and prospects.
- Led solution selling strategy initiatives to maximize sales.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Territory Manager
T-Mobile
Austin, TX
11.2018 - 06.2021
- Supported of 10 different principals overseeing 47 T-Mobile Premium Retailer locations
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Established successful account relationships with sales-directors and district managers by building rapport and maintaining consistent communication.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Transformed Austin North territory revenue by leveraging strategic business development plan, moving region up 100 spots in company rankings.
- Managed over 10 accounts including 58 locations within Austin territory.
Area Retail Sales Manager
At&T Mobility
Various, Multiple
08.2013 - 11.2018
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Built and strengthened cross-functional partnerships to improve sales success.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Evaluated resource utilization to identify opportunities for optimization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Set sales objectives and attainment plans for district.
- Mentored and trained 100+ sales associates for eight store locations.
- Promoted 44 employees. 6 to multi-unit leadership roles.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Officer
Commonwealth of Pennsylvania
Labelle, PA
06.2007 - 12.2011
- Made rounds at specified intervals and conducted head counts and roll calls.
- Completed intake paperwork, fingerprints and searches.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Received and accounted for personal possessions and determined inmate work assignments.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Searched building and grounds, living quarters and work areas for contraband.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Tier 2 Escalations Manager
Teletech Holdings, Inc
Uniontown, PA
01.2001 - 04.2005
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Supervised and guided new employees in training and responded quickly to questions, which improved understanding of job responsibilities.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed over 1000 calls per day
Education
Associate of Science - General Studies
Allegany College Of Maryland
Bedford, PARetail Management Development Program Mentor -
AT&T
Philadelphia, PA2016
Retail Management Development Program Graduate -
AT&T
Philadelphia, PA2015
Associate of Science - Business Management, Business Management/Computer Management Dual
Laurel Business Institute
Uniontown, PA1999
Skills
- Sales processes
- Coaching and mentoring
- Account management
- Accomplished manager
- Sales presentations
- Analytical problem solver
- Territory Management
- Trend Analysis
- Operations
- Staff Management
- Goals and performance
- Business development and planning
- Improvement planning
- Market strategies
- Market Analysis
- Accomplished Manager
- Collaborative Manager
- Skilled Manager
- Migration Manager
Websites
Accomplishments
- Supervised team of 57 locations and 180+ employees
- DE&I Events Chair, Central Texas
- The UNCarrier team member, one of 3 pillars created by Associate Vice President Chris Green to Highlights examples of Living Uncarrier to include all things D&I across Texas
- Currently working on implementing DE&I into new hire training classes
- Central Texas lead on DE&I advocacy to current employees across markets to drive membership
- Mentor to various employees in COR/TPR roles
- Storm Chaser and National Weather Service Skywarn Spotter2
- Multiple regional and national awards
Storm Chasing
I'm a passionate storm-spotter volunteer for the National Weather Service.
I have advanced training in severe weather spotting to include tornadoes, severe thunderstorms, hail and floods to name a few.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Rural Market Manager
T-Mobile
06.2021 - Current
Territory Manager
T-Mobile
11.2018 - 06.2021
Area Retail Sales Manager
At&T Mobility
08.2013 - 11.2018
Officer
Commonwealth of Pennsylvania
06.2007 - 12.2011
Tier 2 Escalations Manager
Teletech Holdings, Inc
01.2001 - 04.2005
Associate of Science - General Studies
Allegany College Of Maryland
Retail Management Development Program Mentor -
AT&T
Retail Management Development Program Graduate -
AT&T
Associate of Science - Business Management, Business Management/Computer Management Dual
Laurel Business Institute
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