Charles Chung
Palisades Park,NJ
Summary
Motivated professional with extensive experience in project management and product. Obsesses over customer problems to maximize company revenue and user experience satisfaction. Articulate communicator, organized leader, and fun!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Manager
Entera
08.2021 - 11.2023
- Co-led (with CTO) comprehensive overhaul of product roadmap to reshape services resulting from housing market conditions; Resulted in 30% higher user engagement, 20% increased efficiency in volume-based transactions, and customer diversification
- Led product ideation, development, and release of 10 product features that addressed pain points for internal platform users; Resulted in 50% reduction for underwriting time and 20% revenue increase
- Launched new product suite involving expedited onboarding, market insights, and new CTAs; Resulted in 20% conversion for new buyers
- Managed team of engineers, designers, and QA analysts, fostering culture of innovation and accountability; Resulted in on-time delivery of high impact features
- Revamped operational model of Client Success Team, including internal underwriting workflows, integration with offshore underwriters, and product prioritization
- Collaborated with cross-functional teams including engineering, design, marketing, and sales to gather insights and align on strategic priorities
- Conducted market research and collaborated with stakeholders to define prioritization, product requirements, and user stories for all feature sets
- Regularly communicated progress, challenges, and roadmap updates to executive stakeholders to maintain transparency and alignment
- Developed product briefs, product requirement documents, KPI monitoring & goals, test plans and specifications, and rollout plans for new features and enhancements
- Ideated and prepared quarterly product update presentations used during all-hands meetings to re-align on product prioritization and how Entera is pivoting in markets.
Cyber Security – Senior Consultant
Wavestone
03.2021 - 07.2021
- Led 2 project management efforts to assess cybersecurity maturity of clients following recent ransomware attacks and developed prioritized action plans to strengthen cybersecurity posture of clients' overall IS environment
- Participated in business development opportunities through creation of proposals, delivering pitches, and closing opportunities; Resulted in 3 client wins
Advisory Cyber Security – Senior Consultant
Deloitte & Touche LLP
08.2017 - 02.2021
- Led and assessed cybersecurity posture of 5 Financial Services clients by holding process walkthroughs with key security process owners and strategized implementation of cyber controls (frameworks – COBIT, NIST) to address identified gaps
- Developed recommended remediation roadmaps based on gaps identified during cybersecurity risk assessments to help clients develop future planning across enterprise initiatives.
- Created year over year efficiencies in performing cybersecurity risk assessments through targeted asset surveys based on key software attributes and automation across multiple domains
Advisory Technology Risk – Consultant
Deloitte & Touche LLP
08.2015 - 08.2017
- Recommend improvements in security systems and procedures
- Conducted security audits to identify vulnerabilities
Education
Bachelors - Management Information Systems
Villanova University
Radnor, Pennsylvania05.2015
Skills
- Product Strategy & Roadmapping
- Data Analysis
- Metrics Tracking
- Cross Functional Leadership
- Product Rollout and Launches
- Strong Communication and Presentation Skills
- Cross-Functional Team Collaboration
- Agile & SCRUM methodologies
- End to End Feature Delivery
- User and UX Research
- User Feedback Collection
- Teamwork and Collaboration
Certification
- Professional Scrum Master (PSM I)
- Certified Information Systems Security Professional (CISSP)
Personal Information
Title: CISSP
Timeline
Product Manager
Entera
08.2021 - 11.2023
Cyber Security – Senior Consultant
Wavestone
03.2021 - 07.2021
Advisory Cyber Security – Senior Consultant
Deloitte & Touche LLP
08.2017 - 02.2021
Advisory Technology Risk – Consultant
Deloitte & Touche LLP
08.2015 - 08.2017
Bachelors - Management Information Systems
Villanova University
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